Insourcing Secrets: Selling Internal Services Outside

Once an internal service provider improves its performance to competitive levels, it may consider selling some of its products and services outside the firm. This is called “insourcing.” Insourcing...
Continue Reading

Transform Your Organization Without Outsourcing

In those cases where there are not significant savings from outsourcing, but where executives are dissatisfied with an internal service provider, outsourcing may seem like a viable alternative. In fact,...
Continue Reading

Are You Being Outsourced?

Proactive initiative is only way to avoid becoming vulnerable to an outsourcing threat. There are four things staff can do to retain their position as users’ or clients’ vendors of choice....
Continue Reading

Identifying the Strategic Value of the Work You Provide

When users (the clients) see the deliverables of an internal function as a commodity, rather than as a core competence of the company, it’s understandable that they think in terms of simple comparisons...
Continue Reading

How Service Providers Buy Your Business

Even if internal costs are lower than outsourcing, as is often the situation when an “apples to apples” case is made, the comparison may be distorted by a common vendor tactic. Outsourcing...
Continue Reading

Comparing Costs between Internal and Outsourced Services

Presenting a budget that lists the cost of an internal service provider’s deliverables, rather than internal expense factors, is the first step to making an “apples to apples” comparison...
Continue Reading

How An Internal Team Can Respond to an Outsourcing Challenge

When executives invite a vendor to submit an outsourcing proposal, their internal service provider is immediately put on the defensive. It must respond with a competitive proposal that demonstrates why...
Continue Reading

How To Manage The Extended Staffing Model

Too much of a good thing is bad. What’s the right amount of extended staffing?   In general, under extended staffing, vendors are only used when needed, for example, when they offer a better...
Continue Reading

Why Extended Staffing Beats Outsourcing Every Time

Responsibility for selecting contractors, negotiating contracts with them, managing them and judging their work is assigned to the people best qualified to do so — those in the same profession. With...
Continue Reading

Choosing Your Staffing Model

When acquiring help from a vendor in the extended-staffing model, a firm must decide which type of customer-supplier relationship will work best. Extended or contingent staffing alternatives include the...
Continue Reading