Outsourcing Secret Weapon: Ultra-orthodox Jewish Women

Each service provider in the outsourcing industry seeks a competitive edge — whether it’s domain expertise, labor arbitrage or a particular type of talent that sets it apart from many other...
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How Church’s Chicken Outsourced Its Accounting to India

Can a large US-based restaurant company with sales of over $1 billion a year securely outsource its entire accounting functions to a provider in India — and in doing so slice accounting costs in...
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Crafting an Exit Strategy

"You often see clients who are more ready for their data center burning down than for their outsourcer going out of business." — Brad Peterson, Mayer, Brown, Rowe & Maw LLP Just as...
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Move from Tactical to Strategic Sourcing

"Don't do outsourcing as a knee-jerk undertaking. Do your homework. Do it in steps. Really understand the motivations for outsourcing." — Robert Brown, Principal Analyst, Business Process...
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How To Communicate When You’re Outsourcing

"If the focus of outsourcing for your organization is short-term and tactical, the benefits will be both short-term and tactical." — Frank Casale, CEO, The Outsourcing Institute  ...
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Outsourcing Small Company Computer Security

At the Big Thompson Medical Group in Loveland, Colorado, the previous director of IT operations, Marc Soldner, contracted security to an outside firm because he didn't have the staff to handle it internally...
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Managing the Outsourcing Relationship

"Let's just say itÉ Users stink at outsourcing, so open your eyes before you get into it." — Stan Lepeak, Managing Director of Research for EquaTerra.   When it comes to the minefield...
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Get Beyond Contract Price as the Final Factor

"We've got to get [outsourcing] off the zero-margin deals."-Ben Trowbridge, Alsbridge   Does driving the absolute best deal possible always make your firm the winner? When it comes to...
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Formalizing Your Outsourcing Decision Process

"You can't just sit back and say, OK, I'll outsource this. That's not good enough any more. You have to be able to figure out, on a global basis, where does my supply chain give me the most efficient...
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Advice on Picking the Right Outsourcing Service Provider

"The selection process is so key, and yet it typically becomes adversarial, with lawyers and consultantsÉ trying to drive vendors down to zero margins."–Ed Agar, PrimeSourcing Advisors...
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