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			<title><![CDATA[Measuring team and individual performance for business processes]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1115</link>
			<description><![CDATA[I came across this at a financial services captive center recently - and this could easily be a challenge for any BPO or shared-services entity. The scenario was as follows - work is submitted online in an operational system, and eventually is queued for processing by global delivery teams. The ...]]></description>
			
			<author><![CDATA[Nipun Sehgal]]></author>
			
			<category>
			<![CDATA[General]]>
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			<pubDate>Tue, 15 Aug 2006 06:48:18 -0700</pubDate>
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			<title><![CDATA[Cyberabad - The BPO capital of the World]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1105</link>
			<description><![CDATA[Hyderabad claims to be the "bpo" capital of India - and I had an opportunity last week to visit the city (after 15+ years). Every city has its own unique character and growth pattern - and to the extent I could tell from a single visit - Hyderabad has the ...]]></description>
			
			<author><![CDATA[Nipun Sehgal]]></author>
			
			<category>
			<![CDATA[General]]>
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			<pubDate>Tue, 01 Aug 2006 13:51:01 -0700</pubDate>
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			<title><![CDATA[Why less is more with SLAs]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1054</link>
			<description><![CDATA[We were recently working with a financial services enterprise who was in the process of outsourcing several key service areas in IT and HR towers to 2 major providers. As we engaged in the process to determine the critical and key metrics that need to be measured, reported and tracked ...]]></description>
			
			<author><![CDATA[Nipun Sehgal]]></author>
			
			<category>
			<![CDATA[General]]>
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			<pubDate>Fri, 19 May 2006 19:39:40 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1054</guid>
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			<title><![CDATA[Regional providers]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1032</link>
			<description><![CDATA[The 100+ (at least it seemed that way) services providers at the Gartner Outsourcing summit in Orlando were not just selling to customers - they were selling to each other! In an interesting twist in the evolution of the "global services supply chain" - regional services providers from Ukraine, Brazil ...]]></description>
			
			<author><![CDATA[Nipun Sehgal]]></author>
			
			<category>
			<![CDATA[General]]>
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			<pubDate>Tue, 18 Apr 2006 14:57:45 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1032</guid>
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			<title><![CDATA[About Blogger: Nipun Sehgal]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1034</link>
			<description><![CDATA[A quick introduction to my profile that is an interesting mix of providing services (CTO/CIO of a business process outsourcing company, and early on, was with Tata Unisys), purchasing and managing outsourced services, as well as developing and deploying enterprise software products (databases, portals, middleware and solutions). I am currently ...]]></description>
			
			<author><![CDATA[Nipun Sehgal]]></author>
			
			<category>
			<![CDATA[Blogger Bios]]>
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			<pubDate>Sat, 01 Apr 2006 00:40:47 -0700</pubDate>
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