<?xml version="1.0" encoding="iso-8859-1"?>
<rss version="2.0">
	<channel>
		<title>Sourcingmag.com Blogosphere</title>
		<link>http://www.sourcingmag.com/blog/</link>
		<description>Outsourcing Blogs at the Sourcingmag.com Blogosphere</description>
		<language>en-us</language>
		<copyright>Copyright 2004-2013Sourcingmag.com, CTQ Media</copyright>
		<managingEditor>blogs@sourcingmag.com</managingEditor>
		<webMaster>blogs@sourcingmag.com</webMaster>
		<generator>CTQ Blog 1.0.5</generator>
		<lastBuildDate>Mon, 20 May 2013 22:11:10 -0700</lastBuildDate>
		<docs>http://blogs.law.harvard.edu/tech/rss</docs>
    	<ttl>60</ttl>

		<item>
			<title><![CDATA[Leveraging Cloud For Electronic Payments Management]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1529</link>
			<description><![CDATA[Gartner defines Cloud Computing as “A style of computing where scalable and elastic IT-enabled capabilities are delivered as a service to customers using Internet technologies.”It is essentially a pool of storage, network and computing resources deployed in a dynamically scalable manner as a shared pool of resources that different parts ...]]></description>
			
			<category>
			<![CDATA[ADM / IT&nbsp;,&nbsp;BPO&nbsp;,&nbsp;F&amp;A]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1529</guid>
		</item>

		<item>
			<title><![CDATA[Outlier Instances and KPIs Measurement]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1522</link>
			<description><![CDATA[I was reading an article about how measuring Average Handle Time (AHT) in a Financial Services company, did not allow a very eager Financial Services Agent to provide the best service she could have provided a customer.The customer wanted to do something on the Financial Services company online website, but ...]]></description>
			
			<category>
			<![CDATA[Call Centers&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;HRO&nbsp;,&nbsp;Jobs]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1522</guid>
		</item>

		<item>
			<title><![CDATA[Why is Process Data Collection Important and Challenges]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1490</link>
			<description><![CDATA[I once did a crude study, at our local library, of the Average Financial Performance of Public companies in various Industry codes. I discovered that out of every dollar earned by companies from Manufacturing to Service Industries they were spending an average of 40 Cents to 80 Cents on Operating ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;Offshoring&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1490</guid>
		</item>

		<item>
			<title><![CDATA[Business Process Improvement is #1 Priority for CIOs in 2008!]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1479</link>
			<description><![CDATA[Gartner surveyed 1500 CIOs and published their results about their business priorities in their companies and the technologies that they were planning to spend money on in 2008. The #1 business priority is Business Process Improvement and the #1 Technology that they will be spending money on is Business Intelligence ...]]></description>
			
			<category>
			<![CDATA[ADM / IT&nbsp;,&nbsp;BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;Offshoring&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1479</guid>
		</item>

		<item>
			<title><![CDATA[Value Innovation in Process Improvement]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1477</link>
			<description><![CDATA[Value Innovations are a very useful concept pioneered by people in Competitive Product and Services Positioning. Analyzing the various of dimensions of Value of products or services as perceived by customers leads to competitive positioning that can lead to success.McDonalds restaurants always sold very inexpensive coffee. However they wanted to ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;Offshoring&nbsp;,&nbsp;Ploys and Tactics&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1477</guid>
		</item>

		<item>
			<title><![CDATA[What's your Number 1. Process Improvement Technology?]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1416</link>
			<description><![CDATA[We were going on a vacation and wanted to do a bunch of errands like suspending the delivery of our local newspaper, the Wall Street Journal, asking the US Postal Service to hold our mail for some time. etc.I remember doing the same errands about a decade ago and what ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;HRO]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1416</guid>
		</item>

		<item>
			<title><![CDATA[Exploring Business Tranformation while Outsourcing]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1391</link>
			<description><![CDATA[Outsourcing/offshoring a process quite often involves capturing for the very first time some or ANY formal documentation on business processes, especially with companies that have been running these processes for decades in the U.S or U.K. Detailed knowledge of these processes are often in the heads of experienced managers, business ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1391</guid>
		</item>

		<item>
			<title><![CDATA[Lean Methods, Application Development and Maintenance Outsourcing]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1385</link>
			<description><![CDATA[The McKinsey Quarterly has a very revealing article in the May 2007 web edition, "Applying Lean to Application Development and Maintenance" (free registration required). This should be required reading for both BUYERS and PROVIDERS of outsourced or offshored application development and maintanence services. The authors, Noah B. Kindler, Vasantha Krishnakanthan ...]]></description>
			
			<category>
			<![CDATA[ADM / IT&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;Offshoring]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1385</guid>
		</item>

		<item>
			<title><![CDATA[Globalization is not a Zero Sum Game]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1379</link>
			<description><![CDATA[Paul Samuelson, the Noble Laureate in Economics has written this short but excellent essay, "Globalization and Its Discontents." What is nice about this article is that it is not just a blind one-sided tirade boosting globalization. He also points out the potential for misuse of technology advancements, which are inevitable, ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;Offshoring]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1379</guid>
		</item>

		<item>
			<title><![CDATA[Shared Services, Domestic Outsourcing and Lean Six Sigma]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1377</link>
			<description><![CDATA[Domestic Outsourcing is growing at phenomenal rates in India, much more than Offshored Services into India. Banks, Telecom Companies are all growing at such a breakneck speed and on top of that, you see the need to support your customers in 14+ local languages to begin with, you see the ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;HRO&nbsp;,&nbsp;Offshoring]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1377</guid>
		</item>

		<item>
			<title><![CDATA[Imploding Captive Offshoring Centers? Not Convincing]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1350</link>
			<description><![CDATA[CIO Insight Blogger Allan Alter writes with a provocative title about a new Forrester Group Study of Captive Offshoring Centers - Captive Offshoring Centers are Imploding. Allan cites the Research Study saying that the cost per person per month of a Captive Offshoring Center is about $4,944 as compared to ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Call Centers&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;HRO&nbsp;,&nbsp;Jobs&nbsp;,&nbsp;Offshoring]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1350</guid>
		</item>

		<item>
			<title><![CDATA[Winning with Process Improvement rather than just BPO services]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1308</link>
			<description><![CDATA[Large corporations typically offshore parts of business processes that are manually intensive but not business rules-intensive. A good example may be an order management system where the task will be to manually enter details from a purchase order received on paper into an automated order management system. Or where a ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General&nbsp;,&nbsp;Globalization&nbsp;,&nbsp;Offshoring]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1308</guid>
		</item>

		<item>
			<title><![CDATA[Excellent Example of Value Added Analysis - Apollo 11 Lunar Module Design]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1294</link>
			<description><![CDATA[I was watching a documentary "Apollo 11 - The Eagle Has Landed" on the Apollo 11 mission to the moon. Back, way before 1969, almost 40 years ago, they seem to have had the basics of Value Added Analysis down very well and used it in the design of the ...]]></description>
			
			<category>
			<![CDATA[BPO&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Cool Tools&nbsp;,&nbsp;F&amp;A&nbsp;,&nbsp;General]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1294</guid>
		</item>

		<item>
			<title><![CDATA[Organizations should relook at the distribution of their senior management team]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1269</link>
			<description><![CDATA[We often notice that large multi-national companies have positioned more than 20% of their talent pool in global centers but only 2% of the senior management teams in these centers. With lack of leadership bandwidth in these centers, the team relies heavily on the corporate headquarters for decision-making. Here are ...]]></description>
			
			<category>
			<![CDATA[F&amp;A&nbsp;,&nbsp;Globalization]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1269</guid>
		</item>

		<item>
			<title><![CDATA[PwC offshoring report on risks and rewards]]></title>
			<link>http://www.sourcingmag.com/blog/blog.asp?bi=1140</link>
			<description><![CDATA[PwC recently released an excellent survey report discussing the risks and rewards of offshoring (a must read for financial services executives). You can access the report here.While most comments on the report centered on lack of cost saving initially or no savings even after 5 years for few companies, the ...]]></description>
			
			<category>
			<![CDATA[F&amp;A&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Sat, 30 Dec 1899 00:00:00 -0700</pubDate>
			<guid>http://www.sourcingmag.com/blog/blog.asp?bi=1140</guid>
		</item>

	</channel>
</rss>
