India-based Attrition Rates as High as 60%

Attrition rates in voice-based BPO service providers in India are as high as 60%, according to this blog post on Zinnov Research and Consulting’s site.

Blogger Kirti Saboo says attrition even in the largest 10 BPO vendors tops 40% (but notes that the NASSCOM Strategic Review 2005 puts the rate between 25% and 40%).

The reasons cited for high attrition?

• HR challenges
• The industry is looked at as a stop-gap arrangement by youngsters
• Career path not well defined and not strong
• Lifestyle issues
• Lack of bonding with peers and the organization
• Perception-based problem
• Unorganized BPO labor market

I’ll let you click over to read the recommendations the author provides to address the problem.