Dian Schaffhauser [737]  RSS  Dian Schaffhauser's Biography
Nari Kannan [155]  RSS  Nari Kannan's Biography
Karen Watterson [70]  RSS  Karen Watterson's Biography
Zinnov [43]  RSS  Zinnov's Biography
Emmy Gengler [26]  RSS  Emmy Gengler's Biography
Jason Creighton [19]  RSS  Jason Creighton's Biography
Vinod Kumar [16]  RSS  Vinod Kumar's Biography
Staff [16]  RSS 
Peter Allen [14]  RSS  Peter Allen's Biography
Brian Dear [13]  RSS  Brian Dear's Biography
Glen Stidolph [9]  RSS  Glen Stidolph's Biography
Rajesh Dhuddu [9]  RSS  Rajesh Dhuddu's Biography
Ravi Datar [7]  RSS  Ravi Datar's Biography
Stephen Guth [6]  RSS  Stephen Guth's Biography
Nipun Sehgal [5]  RSS  Nipun Sehgal's Biography
Akshay Upadhye [4]  RSS  Akshay Upadhye's Biography
Bob D'Amico [3]  RSS  Bob D'Amico's Biography
Uttiya Dasgupta [2]  RSS  Uttiya Dasgupta's Biography
Michael Young [1]  RSS  Michael Young's Biography

ADM / IT [26]  RSS
BPO [122]  RSS
Call Centers [95]  RSS
Companies [71]  RSS
Cool Tools [73]  RSS
F&A [15]  RSS
General [1009]  RSS
Globalization [140]  RSS
HRO [23]  RSS
Jobs [9]  RSS
Offshoring [177]  RSS
Research [128]  RSS
The Buzz [34]  RSS
The Funhouse [13]  RSS


Full Archive  Current Month


BPM Enterprise Blogosphere

iSixSigma Blogosphere

RealInnovation Commentary

 Ad Links

24 May 2005 by Karen Watterson
Offshoring Management Framework
In a short article, "Frameworks to Execute Offshored Projects," software developer Mohan Babu describes his notion of an 'Offshoring Management Framework' (OMF) one that he elaborates on in his forthcoming book, Offshoring IT Services: A Framework for
Managing Outsourced Projects
Posted by Karen Watterson  at  9:14 AM ET | ">permalink | comments [0]

10 May 2005 by Karen Watterson
Should You Consider Pakistan?

Good article in the 5/10/05 Washington Post about offshoring in Pakistan. Despite challenges including an unstable power grid that may cause cumulative work outages of more than a day a month, there's an economic appeal to hiring mid-level programmers who are willing to work for "as little as $6 an hour," according to staff writer S. Mitra Kalita.

To be honest, Pakistan isn't alone in facing power shortages, as you can read in Sumanthi Vaidyanathan's 5/10/05 WSJ article, "India Continues to Face Power Shortages, Hindering Businesses." In the article, Vaidyanathan cites an investment-climate survey for India conducted jointly by the World Bank and the Confederation of Indian Industry (CII), noting that "access to reliable power at reasonable prices is the single most significant constraint facing Indian businesses."

1/29/05 article by Evelyn Iritani in the Indian Express, "Pakistan makes the outsourcing pitch."

11/2/04 article by Anthony Mitchell,in the E-Commerce Times, "Pakistan Now a Hot Spot for IT Outsourcing." In the article, Mitchell speculates that the September 28, 2004, announcement by India's finance ministry of an income tax of more than 36 percent on foreign firms with software, R&D, and customer service operations in India will drive business to its neighbor which, in addition to offering cost advantages, also offers a large labor pool of English speakers - and a country that has fewer national holidays.

Country information

Travel info

Posted by Karen Watterson  at  9:44 AM ET | ">permalink | comments [0]

6 May 2005 by Karen Watterson
Two May Articles

Patrick Thibodeau's May 2 Computerworld article on offshoring tech support leads with news about Dell's new three-year contract with Honeywell to manage 57,000 of Honeywell's PCs.,10801,101456,00.html

The May 5 issue of the WSJ has an interesting article by Nicholas Zamiska, "Quality Luries Software Outsourcing," where Zamiska mentions that CMM certification is exploding - 243 Chinese companies joining 387 Indian firms.

Posted by Karen Watterson  at  12:08 AM ET | ">permalink | comments [0]

25 April 2005 by Karen Watterson
A Better Model? Transform-Operate-Transfer

The Deloitte-Touche document is an excellent paper. I have to admit that I expected it to be a glorified advertisement for Deloitte services, but there's a lot of meat there. When the study suggested that outsourcing seems to be losing luster for large corporations who might replace outsourcing to a "Transform-Operate-Transfer" model, I wondered what they were talking about. Had TOT become some hot trend I'd missed? The answer is that TOT is one of what Deloitte categorizes as five outsourcing models: 1) Centralize-Standardize-Outsource, 2) TOT, 3) Commodities Outsourcing, 4) Risk Transfer ("Insurance") and 5) Shifting Fixed Costs to Variable Costs.

The study was conducted by three "core study" Deloitte Consulting members, with input from eight other Deloitters and two academics. 25 large organizations participated in the study.

Deloitte Consulting LLP is a subsidiary of Deloitte USA and provided about 30% of Deloitte USA's 2004 revenues. Deloitte Consulting's Outsourcing practice offers application outsourcing, BPM outsourcing, and advisory services.

They've got a Webcast scheduled for May 11 that you can register for at,2332,sid%253D26568,00.html.

Posted by Karen Watterson  at  11:03 AM ET | ">permalink | comments [0]

25 April 2005 by Karen Watterson
Is Russia the Next Great IT Center?

In an interesting 4/18/05 news item from the JDJ News Desk, reporters quote Leonid Reiman, Russia's Minister of Information Technologies and Communications, as saying that his ministry is spearheading Russia's effort to shift away from its dependency on fuel exports toward a knowledge- and service- based economy. Reiman, who spoke at the 8th Annual Russian Economic Forum in London, said that his goal was for Russia to become "a global leader in outsourcing and software exports.

Outsourcing IT development to Russia is nothing new. For example, Sun Microsystems, which currently employs about 150 contract engineers to do system software development in Moscow, St. Petersburg, and Novosibirsk, was one of the first US firms to from the West to establish a presence in post-Soviet Russia about eight years ago.

You can also read about Microsoft's subsidiary in Russia at,12597,1461553,00.html

Posted by Karen Watterson  at  7:47 AM ET | ">permalink | comments [0]

Page 9 of 14  Jump to Page    1   2   3   4   5   6   7   8   9   10   next pages