People Want Documentation Post-Project?!

Here's a great tip I stumbled on while surfing through Postcards from the Revolution, a blog no longer updated but still interesting, by Mike Tarrani, Linda Zarate, and Kate Hartshorn. In his May 13, 2002...
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Outsourcing as a Profession

Corbett Associates recently ran a Web poll on its site, asking, “Is outsourcing a profession?” Based on 146 responses, 52% say yes, 21% say no, and 27% say it isn't yet, but it ought to be....
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Speech-enabled Self Service

I'm no fan of speech-enabled phone “customer service,” but use of the technology is clearly growing. It also offers an alternative to offshore outsourcing, as the article and research report...
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Computer Science Prof Urges Keeping IT Jobs in America

You can read a University of California at Davis computer science professor's pro-American IT “viewpoint” on globalization and the American IT worker in the current issue of Queue, an ACM (Association...
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On-demand Webcast on SLAs

You can tune into a 2003 Webcast-on-demand session by service level agreement management expert Andrew Hile, who sells many of his reports in the US through Rothstein & Associates. In “Service...
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Metrics for IT SLAs

I've been studying up on service level agreements lately, and I've come across useful resources I want to tell you about.“Metrics for IT Outsourcing Service Level Agreements” by Ian S. Hayes...
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Manager of Application Development in Buena Park, CA

AdvectA is seeking a Manager of Application Development to facilitate the development process. Will manage internal staff and outsourcing teams, leading an enterprise software team, using formal management...
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Offshoring with Blinders On

Chad Dickerson, CTO for InfoWorld, offers a delicious rundown on “The top 20 IT mistakes to avoid.” Among them, this item:3. Offshoring with blinders on Any list of IT mistakes would be incomplete...
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Relationship Manager, US Outsourcing in Boston, MA

The Relationship Manager will:Perform service reviews, measure sponsor satisfaction, identify service goals and drive execution. Cross-selling of solutions and alternative products when appropriate and/or...
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Global Sourcing Analyst in Natick, MA

Here's the official description:The Analyst will directly support the Global Sourcing organization, including Indirect Materials, Direct Materials, OEM Finished Product and Development. Range of support...
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