| S | Service level reports
The reports provided by the service provider to the client, specifying how performance measured against service level requirements. Clients should make sure that reports provide useful detail -- service level agreed upon, service performance for the current period, exception reporting for missed measures, and trend analysis of the performance from previous reporting periods. Reports do have a price.
Courtesy of: Beyond the Information Systems Outsourcing Bandwagon
Added: Dec. 14, 2005
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