A batch of operators who handle phone calls. Computer telephony integration has enabled automated resolution of calls and more efficiencies in human calls.
Contributed by: Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility
A batch of operators who handle phone calls. Computer telephony integration has enabled automated resolution of calls and more efficiencies in human calls.
Contributed by: Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility