Disaster recovery

Services that encompass getting the organization back to a running state when disaster — small or large — has struck. In the context of outsourcing, this includes security, backup, power management and data recovery. One aspect of disaster recovery that's important in an outsourcing arrangement is whether the service provider has an alternative facility in the event of a disaster — and in how many hours or days a client will be able to recover.

Contributed by: Beyond the Information Systems Outsourcing Bandwagon