Exit plan

The plan developed for coping with the end of the contract — whether because the term is up or because termination clauses have been invoked. It's best to assume you'll be moving to a new service provider rather than simply renewing the contract. Think about what the organization will require to maintain service levels and to make a smooth transition to the next provider.

Contributed by: Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility