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Outsourcing Dictionary and Glossary

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AAcquired Rights Directive

Activity-based accounting

Activity-based pricing

Amendments

Application service provider model

Approvals

ARD

Audit

^ Top    

BBack office functions

Backlash

Balanced scorecard

Basel II

Baseline

Baseline period

Benchmarking

Best Practice

Best shore

Best-of-breed

Billing audit

Body shop

BOT

BPM

BPMS

BPO

Build-Operate-Transfer model

Business benefit contracting

Business outcome achievement

Business process outsourcing

^ Top    

CCall centers

Captive Centers

Cash penalty

Change management

Change of character clause

Chargeback system

Chief sourcing officer

Comanagement process

Competency center

Confidentiality

Continuous performance reporting

Contract

Cooperate sourcing option

Core competencies

Cosourcing

Cost and value discovery

Cost/benefit model

Cost-benefit analysis

Cost-plus pricing

Customer satisfaction benchmarking

^ Top    

DDashboards

Data center operations

Definitions

Delivery

Description

Direct foreign investment

Disaster recovery

Disposal of assets

Dispute resolution process

Downsizing

Dragnet clause

^ Top    

EEconomies of scale

Efficiency sourcing deal

Employee self-service

Enhancement sourcing deal

Escalation procedure

Exit plan

^ Top    

FFarmshore sourcing

Fast track process to selection

Fee-for-service pricing

Feeny-Lacity-Willcocks model

Fixed pricing

Follow the sun

Force Majeure

Foreign Commerce Clause

FRAG 21

Full-service provider

Functional redundancy

^ Top    

GGainsharing

General allocation systems

Geopolitical risk management

Global delivery model

Global shared services model

Governance

Governance statement of work

^ Top    

HH1-B visa

HIPAA

Hub and spoke model

Human capital assets

Human resources management systems

Hybrid delivery model

^ Top    

IImport quotas

Incentives

Indirect Cost

Innovation capture

Insourcing

Intellectual guidance

Interactive voice response

IP

IP protection

ISO 9000 Series of Standards

ISO 9001

ITIL

ITO

IVR

^ Top    

JJoint ventures

^ Top    

KKey performance indicator

Knowledge transfer

KPI

KPO - Knowledge Processing Outsourcing

^ Top    

LL-1 visa

Labor arbitrage

Limitation of Liability

Location theory

Logistics

Long-term capacity planning

^ Top    

MMNC

Multinational corporations

Multisourcing

^ Top    

NNearshore outsourcing

Nearshoring

Net present value

NIH syndrome

Non-performance penalties

Not invented here syndrome

NPV

^ Top    

OODC

Offshore development center

Offshore outsourcing

Offshoring

Onshore outsourcing

Outsourcing

Ownership

^ Top    

PPayment schedule

Peer comparisons

Penalty clause

Performance audit

Performance monitoring

Pilot project

PMO

Preamble

Prime contractor

Process mapping

Process owner

Process reengineering

Program office

Project management office

Project Management Office - PMO

^ Top    

QQuality assurance

Quality Assurance - QA

^ Top    

RRebadge

Reference group

Relationship management

Relationship performance assessment

Request for information

Request for proposal

Requirements

Return on investment model

Reverse Salient

Review date

RFI

RFP

Risk

Risk factors

Risk management

Risk tolerance

Rural sourcing

^ Top    

SSAAS

Sarbanes-Oxley Act

SAS 70

Scope

Security audit

Selective sourcing

Service accountability

Service level agreement

Service level measurement

Service level reports

Service oriented architecture

Service outcome statements

Service provider

Shared risk/reward pricing

Shared services

Single supplier

Site selection

Site visit

Six Sigma

SLA

SOA

Software as a Service

Software licensing agreements

Sole supplier

Sourcing

SOX

Staff augmentation

Stakeholders

Statement of Intent

Statement of Work

Statement on Auditing Standards 70

Steady state

Steering committee

Supply chain management

SWOT analysis

^ Top    

TTermination

Termination of contract

Terms and conditions

Time and materials

Time and percent conventions

Total cost strategy

Total quality management

TQM

Transaction cost theory

Transaction costs

Transactional pricing

Transfer of Undertakings Protection of Employment Regulations 1981

Transformational outsourcing

Transition management

Transitional outsourcing

TUPE

^ Top    

UUnbundled pricing strategy

Unrepatriated earnings

User environment

Utility computing

^ Top    

VValue audit

Value-added outsourcing

^ Top    

WWaiver

Warranties

^ Top    

YYour mess for less

^ Top    

ZZero Defects

Outsourcing AdLinks
AdLinks Information
 
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