Sourcing Inside Out: Who’s at Fault? Be Honest

When an outsourcing contract approaches its termination date, the client organization has three basic choices: renew the contract with the incumbent; issue an RFP to find a new service provider; or take...
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Sourcing Inside Out: Benchmarking Clauses that Work

Benchmarking clauses have been getting a lot of attention in the media recently. Are they really necessary? Do they work? Do viable alternatives exist? Despite some flaws and challenges, Compass believes...
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Sourcing Inside Out: Why Vendors Don’t Like Benchmarking Clauses

Benchmarking clauses are written into most outsourcing contracts to mandate a periodic review of rates and quality against industry standards. The purpose of a benchmark clause is to validate that you’re...
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Managing Risk in Outsourcing: A Guide To Setting SLAs

Now that you've executed a contract and established the overall legal framework within which your company and your chosen service provider will operate, it’s time to define the delivery of the service...
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