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Legal Matters
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3 Tips for Severance Agreements
A common short-term risk of the decision to outsource is the threat of legal action by some of the newly terminated employees. In light of the recent cases, employers should take a careful look at their severance agreements.
7 Ideas for Negotiating a Smarter SLA
How do you get what you really want during negotiations -- and even afterwards? A mid-sized regional medical center in the Pacific Northwest was this attorney's testbed for developing a smarter service level agreement.
7 Tips from an Attorney for Avoiding Perils of Outsourcing
It may look like the legal aspects of outsourcing are meant to drag down the momentum of transforming your company. But making the wrong choices or decisions can result in dragging down your entire company. In this article an attorney shares seven tips.
Avoiding "Gotchas" in Business Process Outsourcing
Six mistakes you can make when putting together your contract, and how to avoid them.
Culture Matters: Workforce Diversity in India and the US
India and the United States are the world's most diverse societies. The demographics and structures of their diversity - and their legal frameworks - differ substantially. This article explores diversity challenges and priorities of business in both countries.
Dealing with Data Theft and Misuse when Offshoring to India
This article discusses prevention and response options for companies that fall prey to a data breach attributable to an India-based service provider in an offshore outsourcing situation.
Focus on Legal -- Smoothing Over the Privacy Potholes in BPO
How to plan for privacy issues in your outsourcing engagements.
Legal Tips to Help Avoid MSP Pitfalls
A collection of brief essays by attorneys sharing advice about contractual issues in outsourcing -- specifically relevant to managed service provider agreements, but helpful for any kind of services initiative.
Second State Outsourcing: Keys to Success in Switching Suppliers
This article by attorneys Brad Peterson, Mark Prinsley and Michael Kalachma provides an excellent rundown on the risks and challenges you’ll face in switching service providers. For example, if you’ve been having a service provider handle some IT function for the last three or five years, how do you even put together a statement of work or a request for proposal if you don’t know what the details are anymore?
Software Compliance Issues in Outsourcing Code Development
When you're outsourcing software development, you can't assume that all the code provided by the service provider is original. An expert on intellectual property protection shares advice.
Software Outsourcing Offshore— Business and Legal Issues Checklist
Attorneys Rajiv Patel and Ralph Pais have padded the introduction to this checklist needlessly. But once you get past the history of outsourcing, the goods are useful -- in an executive-level-summary kind of way.
SR&ED Tax & Finance Centre
A resource center with documents and forms pertinent to Canada's tax incentives available to companies doing R&D work.
What We've Learned about Working with Lawyers in India
If you're not already involved in offshoring legal work, at some point you may find yourself in a position of ramping up a legal team based in India. In this article we share what we've learned about working with attorneys who are based offshore in India.
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