On-demand Webcast on SLAs

You can tune into a 2003 Webcast-on-demand session by service level agreement management expert Andrew Hile, who sells many of his reports in the US through Rothstein & Associates. In “Service Level Agreements: Seeing the Big Picture,” hosted by dbazine.com, Mr. Hile explains the genesis of SLAs, runs down how they work to help you achieve business strategies and manage service providers.

You'll learn a bit about balanced scorecards, key performance indicators, performance measurement, aligning IT with business goals, reporting, standards such as British Standard 15000, ITIL, COBIT, guaranteeing availability, and the use of SLAs in outsourcing endeavors.

This stuff doesn't get dated easily. Take a break from those scheduling reports and tune in…