Build a Captive Development Center or Partner with a Service Provider?
Improving Your Global Outsourcing Strategy

As the offshore product engineering industry matures, independent software vendors (ISVs) and software-enabled companies (those that don’t sell software, but for which software is the driving force...
Continue Reading

Outsourcing, a Comedy in Four Acts

Once upon a time, the CEO of a service provider decided to take an international tour to visit his company’s clients, prospects, investors and well wishers. Here are some excerpts from the CEO’s...
Continue Reading

Insurance Outsourcing: India Gains Momentum as Offshoring Intensifies

The insurance industry is facing myriad challenges arising from intense competition, rising regulatory compliance and growing payouts due to fraud and natural disasters. It's expected that competitive...
Continue Reading

9 Tips for Outsourcing Securely

Data security risks can be a show-stopping problem for companies that outsource business processes. While business process outsourcing (BPO) confers many benefits on a company — notably cost savings...
Continue Reading

Legal Process Outsourcing of First Level Document Review

Over the last several years, the proliferation in electronically stored information (ESI), such as email, instant messages, electronic documents and data on handheld devices, has drastically changed the...
Continue Reading

BPO – What is Business Process Outsourcing?

What is business process outsourcing (BPO)? BPO is the process of hiring another company to handle business activities for you. BPO is distinct from information technology (IT) outsourcing, which focuses...
Continue Reading

Leveraging Lean Six Sigma in Business Process Outsourcing

We hear the slogan, “moving up the value chain” often in the context of business process outsourcing (BPO). BPO service providers typically use this to refer to the execution of other knowledge...
Continue Reading

Tackling a Banking Business Process One Document at a Time

You’d think you couldn’t wring another ounce of improvement out of an already optimized process. But the motivation is high to do so if that’s what your profit margins are predicated...
Continue Reading