Overview of Key BPO Outsourcing Trends Affecting the Industry

The business process outsourcing industry owes its existence primarily to the IT revolution. Without technologies like high-speed Internet and remote networking, it would have been impossible for organizations...
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Useful Benefits of Outsourcing IT Infrastructure of your Firm

The useful advantages and benefits of Software-as-a-Service solutions have led to increased interest in Infrastructure-as-a-Service solutions. The conventional approach required firms, irrespective of...
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The Third Wave of Outsourcing: Process Improvement

In the 19th century, far-sighted investors began pouring capital into railroads and rail networks that would soon traverse America and Europe. As the infrastructure was put in place, commerce exploded...
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Requirements Management in Outsourcing Projects

Incomplete, vague or inaccurate requirements are often the cause of failed software projects. Outsourcing can compound this problem if the project scope isn’t carefully managed. However, the right...
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Research: Trends in Data Center Outsourcing

The concept of outsourcing, while far from passŽ, is becoming dated. That’s not to say that organizations are no longer feeding IT or business process work to third parties. They are — in...
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Capgemini Explains Its Role in GM’s Outsourcing Plans

Joe Kovach, Capgemini’s Global Account Manager for General Motors, expects the consulting company to “come up and running fairly quick” between now and early June 2006, when six tier-one...
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A New Help Desk Model

Small companies (say, those with fewer than 500 people) are prime candidates for a new model of IT help desk. The model I'm about to propose to you doesn't require fancy management reporting tools or a...
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Fireman’s Fund’s Pay-Per-Use IT Contract

When Diane Comer, chief technology officer at the Fireman's Fund Insurance Company, based in Novato, CA, decided not to renew her company's previous IT outsourcing agreement in 2004, her decision was based...
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Outsourcing Small Company Computer Security

At the Big Thompson Medical Group in Loveland, Colorado, the previous director of IT operations, Marc Soldner, contracted security to an outside firm because he didn't have the staff to handle it internally...
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9 Tips for Outsourcing Your Small Company Computer Ops

When a small company needs information technology or IT help, it typically does one of two things: It brings in a consultant to help it through the emergency at hand. When it gets big enough,...
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