HP’s Journey to Shared Services Finance & Accounting Success

It’s not a question of should you do it, but when and how you do it. The “it” is the shared services operating model for finance and accounting (F&A). Companies that do not implement...
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Getting Customer Support Done Right through Outsourcing

The online travel business is a dynamic industry with seasonal highs and lows and fast turnover of “products” — the tickets, reservations and packages it sells. Providing excellent customer...
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5 Fail-proof Tips for Outsourcing Your BPM Work

The business process outsourcing (BPO) market continues to grow exponentially – from $19 billion in 2004 to an estimated $146 billion in 2008, according to Forrester Research. And many companies,...
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Karvy Global Services Applies Its Thinking to BPO and KPO

Karvy Global Services grew out of an accountancy firm that was opened in 1981 in India by five chartered accountants, whose first initials formed the original name of the company, Karvy Consultants Limited....
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EDI Outsourcing Helps Eagle Family Foods Focus on Internal Business

When food manufacturer Eagle Family Foods, Inc., best known for its Eagle Brand Sweetened Condensed Milk, was formed in 1998, it needed to implement its business on PeopleSoft ERP software. In order to...
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How an Immigration Law Firm Is Outsourcing Back Office Processes

This is a case study of my law firm, which is outsourcing its paralegal and clerical processes. These processes include: completing immigration forms, drafting employment letters and collecting personal...
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Build Operate Transfer: Tensilica's Experience in Offshoring Engineering to India

Tensilica is a private, venture-capital financed semiconductor intellectual property company headquartered in Santa Clara, CA. It was founded in 1997 and currently has about 100 employees worldwide. We...
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15 Tips from a Firm That Took Software Work to China

When the CIO for a ticketing services company heard from his CEO that they were going to scrap plans to get work done by a big-name firm in India and take it to China instead, he was a major skeptic of...
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Inside a Service Provider: Freeborders Shares Its China Growth Plans

When Freeborders announced in September 2005 that it was receiving an infusion of $20 million from existing and new investors, it was a hefty endorsement of that company's business model and track record...
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The Basics of Communicating with Your India Team

Two years ago, when healthcare technology company St. Croix Systems set up a subsidiary in India, one of the hardest tasks facing the project manager was one he had never anticipated: His overseas team...
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