HP’s Journey to Shared Services Finance & Accounting Success

It’s not a question of should you do it, but when and how you do it. The “it” is the shared services operating model for finance and accounting (F&A). Companies that do not implement...
Continue Reading

Getting Customer Support Done Right through Outsourcing

The online travel business is a dynamic industry with seasonal highs and lows and fast turnover of “products” — the tickets, reservations and packages it sells. Providing excellent customer...
Continue Reading

15 Tips from a Firm That Took Software Work to China

When the CIO for a ticketing services company heard from his CEO that they were going to scrap plans to get work done by a big-name firm in India and take it to China instead, he was a major skeptic of...
Continue Reading

The Basics of Communicating with Your India Team

Two years ago, when healthcare technology company St. Croix Systems set up a subsidiary in India, one of the hardest tasks facing the project manager was one he had never anticipated: His overseas team...
Continue Reading

Pay Your Service Provider Out of the Savings It Promises

It's generally a good idea to limit the number of companies you outsource to, just to keep things simple and easy to manage. However, if a new outsourcing vendor approaches you with a spectacular, fabulous...
Continue Reading