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BPO / Business Process Outsourcing
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5 Fail-proof Tips for Outsourcing Your BPM Work
The author shares five tips for outsourcing your business process management projects effectively.
9 Tips for Outsourcing Securely
Data security risks can be a show-stopping problem for companies that outsource business processes. This article reviews the major risks inherent in outsourcing and offers a set of practical approaches to mitigating those risks.
A User’s Guide to BPM
We studied outsourcing for a year before we fully understood what business process management was about. Now you can get it with a read-through of this whitepaper written by research firm Doculabs.
Agile Outsourcing: The Power of Contextual Enquiry
Contextual enquiry is when software developers spend time observing the end users at work. What a golden opportunity for both BPO and software development service providers and clients to gain more from their outsourcing efforts! This article explains how.
BPO - What is Business Process Outsourcing?
BPO is the process of hiring another company to handle business activities for you. These activities typically include finance and administration, HR, accounting and payroll and call center and customer service.
BPO Providers: More Than You Think
A one-page column that explores the various categories into which business process outsourcing service providers fall.
Business Process Outsourcing 2008: The Year Ahead
In 2008 KPO will rise to the next level of maturity – and move from the staff augmentation model to a value-added role.
Challenges with Offshore Business Process Outsourcing
A report that examines the unique challenges of business process offshoring and its future prospects.
Customer Care Outsourcing Trends in the Utility Industry: The Vendors Speak
An analysis of one BPO engagement and what it portends for the customer service aspects of energy providers.
Diving into BPO
The basics of business process outsourcing -- including common mistakes and how to avoid them.
How an Immigration Law Firm Is Outsourcing Back Office Processes
This case study shares the details of how a law firm outsources its paralegal and clerical processes. Outsourcing allows attorney James C. Nolan to expand his practice without increasing his fixed overhead costs. Includes sample documents.
HP's Journey to Shared Services Finance & Accounting Success
HP describes their shared services operating model for finance and accounting shared services.
Insurance Outsourcing: India Gains Momentum as Offshoring Intensifies
Driven by factors such as fraud, change in consumer demographics and regulatory compliance demands and a spate of natural calamities, more insurance carriers are turning to offshore outsourcing to remain competitive. This report briefs you on the major players and trends.
Karvy Global Services Applies Its Thinking to BPO and KPO
Karvy Global Services CEO ARthur Flew discusses his company's entry into BPO and KPO segments serving US clients -- and explains how he manages to keep his staff attrition way below the norm.
Knowledge Process Outsourcing: The Big Game
Touted as the best thing to happen to the outsourcing industry in India, knowledge services or KPO in all likelihood will outpace the BPO industry. While the latter draws upon the process expertise of the vendor, the former uses specialized knowledge skills.
Legal Process Outsourcing of First Level Document Review
This article explains the basics of legal process outsourcing (LPO), particularly first level document review. It also gives a criteria guide for selecting a service provider to work with.
Leveraging Lean Six Sigma in Business Process Outsourcing
This article outlines how lean Six Sigma can help you move up the value chain in business process outsourcing if you're a service provider and achieve true business transformation if you're the client.
Move from Tactical to Strategic Sourcing
How well do you understand the strategy and motivations of your company's outsourcing intentions? This BPO analyst from Gartner says that's where the thinking needs to begin.
MultiSourcing in Financial Services Operations (FSO)
A brief explanation of the types of sourcing being done among financial services firms as well as the service providers addressing this market.
Outsourcing Order-to-Cash
This article reports on how companies are turning to outsourcing to strengthen their accounts receivables (AR) functions.
Outsourcing, a Comedy in Four Acts
Once upon a time, the CEO of a service provider decided to take an international tour to visit his company’s clients, prospects, investors and well wishers. Here are some excerpts from the CEO’s diary on his travels.
Tackling a Banking Business Process One Document at a Time
Unisys handles half of all remittance documents and giros in the Netherlands with already highly-optimized processes. How does it succeed in gaining additional process improvements of 10% and 15% per year?
Tackling a Banking Business Process One Document at a Time
Unisys handles half of all remittance documents and giros in the Netherlands with already highly-optimized processes. How does it succeed in gaining additional process improvements of 10% and 15% per year?
The Basics of Business Process Outsourcing
A Gartner expert in BPO explains the fundamental steps you need to go through to get your business process outsourcing model mapped out.
Understanding the RFP Process for Companies Leveraging Business Process Outsourcing
This 29-page whitepaper, mostly the results of a survey performed in 2002, provides some useful insight into the RFP process. For example, did you know that 42% of RFPs reference contract termination options without penalties, another 38% reference financial restitution, and 2% of RFPs don’t define SLAs penalty clauses whatsoever?
Why Aren't Clients Getting Innovation?
Analyst Mark Hodges explains why status quo is more important to client organizations than continual process improvement.
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