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High Technology
When the CIO for a ticketing services company heard from his CEO that they were taking work to China, he was a major skeptic. A year later he’s changed his mind 180 degrees. This case study shares 15 tips gleaned from his experiences. Getting Customer Support Done Right through Outsourcing The online travel business is a dynamic industry with seasonal highs and lows and fast turnover of "products." This article explains how one such company outsourced its customer support services to address the many challenges of staying competitive. HP's Journey to Shared Services Finance & Accounting Success HP describes their shared services operating model for finance and accounting shared services. Outsourcing Secret Weapon: Ultra-orthodox Jewish Women This outsourcing company builds IT centers in specific neighborhoods in Israel filled with ultra-orthodox Jewish women, who often find traditional jobs outside the home difficult or impossible. Clients enjoy lower labor rates and high retention and workers gain valuable experience. Pay Your Service Provider Out of the Savings It Promises In a twist on gain-sharing, this high tech company convinced its service provider to sign on for an agreement that requires specific cost-reduction targets to pay for its new service offering. Sun Microsystems: Finding Flexibility at a Big Company The VP of Information Technology at Sun headed the application organization’s outsourcing project. This case study shares the lessons her team has picked up in its journey through the analysis, RFI, RFP, service provider selection and transition phases. The Basics of Communicating with Your India Team 5 tips for overcoming the “Politeness Factor” in offshoring software development. When this healthcare technology company set up a subsidiary in India, one of the hardest tasks facing the project manager was that his overseas team members were too polite. Submit a Link for Publication Here Have a favorite article or a website that you would like to share with the Sourcingmag community? Share it here and help others understand this topic in greater detail. Or, learn more about writing and submitting an article to be published here..
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