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Insurance / Real estate / Law

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Fireman’s Fund's Pay-Per-Use IT Contract
A pay-per-use pricing structure has helped this insurance provider stay more current in its technology portfolio. Here's how the deal works with IBM, plus eight tips for your own use.

How an Immigration Law Firm Is Outsourcing Back Office Processes
This case study shares the details of how a law firm outsources its paralegal and clerical processes. Outsourcing allows attorney James C. Nolan to expand his practice without increasing his fixed overhead costs. Includes sample documents.

How To Develop a Great Relationship with Your Provider
Advice from a veteran on how to get out of a stale contract and into one where the service provider is more excited about working with you.

How To Do the *People* Side of Outsourcing Right
A worldwide financial services company sought to reduce costs in mainframe software development and maintenance by taking the work to India. Here’s how they laid off 100 IT people while still keeping morale high. Plus, five field-tested tips.

Insurance Outsourcing: India Gains Momentum as Offshoring Intensifies
Driven by factors such as fraud, change in consumer demographics and regulatory compliance demands and a spate of natural calamities, more insurance carriers are turning to offshore outsourcing to remain competitive. This report briefs you on the major players and trends.

Legal Process Outsourcing of First Level Document Review
This article explains the basics of legal process outsourcing (LPO), particularly first level document review. It also gives a criteria guide for selecting a service provider to work with.

Phased Rollout Strategies in Legacy Reengineering
A common use of service providers is to support legacy applications. This 32-page whitepaper provides a detailed explanation about how to perform a methodical, process-driven transition from legacy to new application. The case study aspects focus on an insurance company system, but the step-by-step explanations apply to the move away from any type of mission-critical application that has seen better days.

When a Small Outsourcing Project Fails
This law firm outsourced the deployment of desktop management software. Even though the work was done well and the service provider fulfilled its duties, the project failed. We share three lessons and supply a copy of the statement of work.

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