Finding and Hiring Great Global Managers

A relatively small set of multinational enterprises (MNEs) constitutes the bulk of the world’s trade. In fact, the largest 500 MNEs represent over 90% of foreign direct investment and conduct more...
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Commitment, Consistency & Control to Successfully Outsource

Many companies – large and small, local and international, publicly traded and privately held – utilize outsourced relationships to improve their bottom line. Outsourcing service providers...
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Change Management for Shared Services and BPO, Part 2

Change management is a critical part of any project that leads, manages and enables people to accept new processes, technologies, systems, structures and values. It’s the set of activities that helps...
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Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology

1-800-669-8326 ¥ www.orielinc.com Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology In order for organizations to excel, they must not only...
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Software without Borders: Out-tasking vs. Outsourcing

“I’ll try anything twice!” is the old joke line. That’s about how many times people try outsourcing before giving up in frustration and disgust. But are they really outsourcing...
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Designing Your Organization for BPO and Shared Services

This article provides guidance on organizational design (OD) for organizations that are undertaking or contemplating a shared service or business process outsourcing (BPO) initiative. It comes from...
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My Take: Dealing with the Tailwinds of Change in IT

I fly a lot – as you might expect from someone in my position. As a CEO, I’m often the face and spokesperson of my company. I travel for a variety of reasons: Sales calls, interviews with media,...
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Developing Your Shared Services/Outsourcing Business Case

A business case is a document that describes a business problem and outlines a proposal for how the problem will be addressed or overcome. It must contain a logical and convincing argument that justifies...
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New Options Emerge in a Maturing Outsourcing Market

As your existing outsourcing contracts approach their termination dates, you’ll face some fundamental questions: Are you getting value for your investment? Should you renew with the incumbent service...
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Director of Outsourcing: Who Should That Be?

Outsourcing continues to be an effective way for many companies to conduct business, but it hasn’t reached that point without numerous challenges and mistakes along the way. One thing is clear though:...
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