Finding and Hiring Great Global Managers

A relatively small set of multinational enterprises (MNEs) constitutes the bulk of the world’s trade. In fact, the largest 500 MNEs represent over 90% of foreign direct investment and conduct more...
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Commitment, Consistency & Control to Successfully Outsource

Many companies – large and small, local and international, publicly traded and privately held – utilize outsourced relationships to improve their bottom line. Outsourcing service providers...
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Designing Your Organization for BPO and Shared Services

This article provides guidance on organizational design (OD) for organizations that are undertaking or contemplating a shared service or business process outsourcing (BPO) initiative. It comes from...
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My Take: Dealing with the Tailwinds of Change in IT

I fly a lot – as you might expect from someone in my position. As a CEO, I’m often the face and spokesperson of my company. I travel for a variety of reasons: Sales calls, interviews with media,...
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Developing Your Shared Services/Outsourcing Business Case

A business case is a document that describes a business problem and outlines a proposal for how the problem will be addressed or overcome. It must contain a logical and convincing argument that justifies...
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Culture Matters: Cultural vs. Operational Issues in Offshoring

You’ve established your offshore center. You’ve navigated the initial transition hurdles. You have competent management in place at both ends. You’ve hired, oriented and trained the first...
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Who Drives Your Outsourcing? Regaining Control of Outsourcing from Your Service Provider

Some months ago I wrote an article titled, “Outsource Operations — Not Responsibility: An Outsourcing Service Model,” published by Sourcingmag. Since then I have received enormous amounts...
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Finding and Hiring Great Global Managers

A relatively small set of multinational enterprises (MNEs) constitutes the bulk of the world’s trade. In fact, the largest 500 MNEs represent over 90% of foreign direct investment and conduct more...
Continue Reading

Outsourcing Best Best Practices: The Sourcing Model for Clients from Carnegie Mellon

Best practices in IT outsourcing tend to be a dime a dozen. Advisory and consulting firms offer them. Professional organizations preach them. Service providers write them up into white papers. Magazines...
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Are You Being Outsourced?

Proactive initiative is only way to avoid becoming vulnerable to an outsourcing threat. There are four things staff can do to retain their position as users’ or clients’ vendors of choice....
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