Change Management for Shared Services and BPO, Part 2

Change management is a critical part of any project that leads, manages and enables people to accept new processes, technologies, systems, structures and values. It’s the set of activities that helps...
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Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology

1-800-669-8326 ¥ www.orielinc.com Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology In order for organizations to excel, they must not only...
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Software without Borders: Out-tasking vs. Outsourcing

“I’ll try anything twice!” is the old joke line. That’s about how many times people try outsourcing before giving up in frustration and disgust. But are they really outsourcing...
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New Options Emerge in a Maturing Outsourcing Market

As your existing outsourcing contracts approach their termination dates, you’ll face some fundamental questions: Are you getting value for your investment? Should you renew with the incumbent service...
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Director of Outsourcing: Who Should That Be?

Outsourcing continues to be an effective way for many companies to conduct business, but it hasn’t reached that point without numerous challenges and mistakes along the way. One thing is clear though:...
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Agile Outsourcing: Software Design and Agile Methodologies

In an ideal world, software project management is a well-oiled machine where a set of business analysts write excellent requirements documents. Next, a group of super programmers takes these and converts...
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Research: Many Organizations Re-Assessing Outsourcing Strategy

A recent Compass poll of 70 North American organizations with outsourced IT operations found that only 4% of respondents would not consider taking all or some outsourced services back in-house. Compass,...
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How To Evaluate Outsourcing Sensitivities in People, Products and Processes

If you’re considering some form of outsourcing — especially offshoring — consider putting your organization through a sensitivity assessment, to determine how sensitive your products,...
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A Simple Way To Use Core Competency and Financial Impact Analysis in Outsourcing Planning

The phrase “core competency” was introduced by C.K. Prahalad and Gary Hamel in a groundbreaking article in 1990 in Harvard Business Review. They wrote that a core competency is “an area...
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Insourcing Secrets: Selling Internal Services Outside

Once an internal service provider improves its performance to competitive levels, it may consider selling some of its products and services outside the firm. This is called “insourcing.” Insourcing...
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