The Future of Outsourcing in India: 8 Scenarios

Every forecast today talks about huge growth in outsourcing — and particularly offshoring. Every major services firm is hiring at a furious pace in India and some of the numbers are truly mind-boggling....
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Choosing An Offshore Call Center Location

Call centers in the US are facing margin pressures on account of high operating and labor costs. While India is currently the preferred outsourcing destination for offshore call center operations, several...
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Outsourcing Malaysia: In Search of Excellence

Secret Service had finished its bomb sweep of the Hilton meeting room, which meant we could file back in to await the arrival of the Malaysian dignitaries, including the Prime Minister, the Hon. Dato'...
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Brazil as an Outsourcing Destination

It’s a fair bet that Brazil will beat off all challengers this summer to retain the Football World Cup in Germany. Brazil is well known for its stamina, skill and flair on the football pitch, usually...
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The Current State of Services Outsourcing in China

You can never know what’s going to come out of David Scott Lewis’ mouth next — but you should know whatever he says will be insightful and you’d better pay attention. An ex-METAGroup...
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Analyst David Scott Lewis Shares His China Perspective

You can never know what’s going to come out of David Scott Lewis’ mouth next — but you should know whatever he says will be insightful and you’d better pay attention. An ex-METAGroup...
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Outsourcing in China: The Beijing Region

The People's Republic of China, if you haven't noticed, is mind-bogglingly big. A behemoth of a country, just the Great Wall alone stretches longer than the distance between New York and Los Angeles. So,...
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Interview with a Beijing Official on Outsourcing

The People's Republic of China, if you haven't noticed, is mind-bogglingly big. A behemoth of a country, just the Great Wall alone stretches longer than the distance between New York and Los Angeles. So,...
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