Outsourcing Secret Weapon: Ultra-orthodox Jewish Women

Each service provider in the outsourcing industry seeks a competitive edge — whether it’s domain expertise, labor arbitrage or a particular type of talent that sets it apart from many other...
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Agile Outsourcing: 9 Skills for Managing Projects

You have a very capable software project manager running around with Microsoft Project producing fancy Gantt and CPM/PERT charts and tracking every milestone and deliverable diligently, tracking how team...
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Culture Matters: Communication and Culture Tips for Global Managers

When offshore outsourcing or other cross-border business ventures run into implementation difficulties, managers and team members often point to “communication problems” as the root cause....
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Learn India in 12 Easy Steps

Doing business with India involves more than just technology, contracts, quarterly earnings, leadership, customer satisfaction, business value or other jargon. To have a long-term business relationship...
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Agile Outsourcing: Managing Communication Effectiveness

In his book, Agile Modeling, Scott Ambler has an interesting chart that compares the richness of communication between documentation options and modeling options. Documentation options are less effective...
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3 Tips for Severance Agreements

A common short-term risk of the decision to outsource is the threat of legal action by some of the newly terminated employees, whether motivated by an actual or perceived injustice or a simple search for...
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Change Management for Shared Services and BPO, Part 1

Change management is a critical part of any project that leads, manages and enables people to accept new processes, technologies, systems, structures and values. It’s the set of activities that helps...
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Agile Outsourcing: Managing People Metrics in Outsourced Software Development

Personnel turnover is frequently mentioned as one of the top issues in software development outsourcing, especially offshore. Anecdotal evidence suggests that even in short projects there can be turnover...
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Culture Matters: Navigating India’s Holidays

If you work with a global team in India, have been to India on a business trip or are trying to manage large-scale operations involving India, you’ve probably been bewildered at all the holidays...
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Managing the Dynamics of Change

As anybody involved in a major outsourcing initiative will tell you, change is part of the process. The people directly involved have to adapt to new ways of working and possibly to a new employer (presuming...
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