The Importance of Relationships When Selling Outsourcing Services

The following article is an excerpt or derived from Selling Outsourcing Services by Grant Lange. Before we can put our best foot forward with regard to governing terms and conditions, we need to be mindful...
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Moving from Level 1 to Level 2 Transactions in HRO

In outsourcing, often the advice you’ll hear is to start with something simple and then move to more challenging and sensitive work with time. This gives you – whether you’re with the...
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Sourcing Inside Out: End of Contract Approaching? Never Too Early to Consider Your Options

If your current outsourcing contract is due to expire in the next two years or so, now is the time to start thinking about your options. First, you can keep doing what you’ve been doing and renew...
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Culture Matters: Cross-Cultural Risk Factors in Offshore Outsourcing

When companies decide on an offshore outsourcing strategy, select service providers and plan their onshore-offshore integration, due diligence and risk assessment are a normal part of the process. Until...
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The Developer-to-Developer Model in Software Offshore Outsourcing

Many companies don’t maximize their software offshore outsourcing-related return on investments (ROIs) because they don’t make the organizational changes needed to ensure the success of their...
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Offshore Outsourcing Models

The term “offshoring” conjures a vision of work flowing from large corporations to technology vendors halfway across the globe. Perhaps the burgeoning Indian IT and BPO industry that is notching...
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Culture Matters: 5 Challenges India Offshore Teams Face in Working with Americans

As the foremost “hot spot” for America’s offshoring and offshore outsourcing of technology and business services functions today, India presents an important case study of differences...
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Building a Business Where Customers Matter

“What do you call work?”“Why ain’t that work?”Tom resumed his whitewashing, and answered carelessly:“Well, maybe it is, and maybe it aint. All I know, is, it suits Tom...
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How To Communicate When You’re Outsourcing

"If the focus of outsourcing for your organization is short-term and tactical, the benefits will be both short-term and tactical." — Frank Casale, CEO, The Outsourcing Institute  ...
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Tighten Up Your Partnership: The Costco/US Tech Approach

Don Burdick, Sr. VP of Information Services for Costco, can count off the difficulties of outsourcing: You face knowledge transfer issues. You face maintenance issues. And the model is generally geared...
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