Managing the Risks When Outsourcing Offshore

Increasing numbers of businesses are choosing to outsource their development overseas, for either smaller, defined projects or through a long-term outsourcing partnership model. The main reasons cited...
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Three Keys to Managing Multi-vendor Environments for Success

How do you manage a multi-sourced environment to success while reducing costs and adding-value to your business? This question is often raised when companies want to grow their operations. While some are...
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Identifying the Strategic Value of the Work You Provide

When users (the clients) see the deliverables of an internal function as a commodity, rather than as a core competence of the company, it’s understandable that they think in terms of simple comparisons...
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3 Tips from a Pharma Start-up on Setting Up IT — Fast!

William Goure has learned a number of lessons on the IT front while helping to launch Acumen Pharmaceuticals Inc., a San Francisco-based research and development startup. Goure knew that Acumen would have...
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Hybrid Model: Domestic Management and Offshore Operations

Exploiting the price advantages of going offshore with your IT work doesn't always require working directly with a company in another country. A new kind of service provider has emerged that provides...
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Five Common Claims Vendors Make in Outsourcing Sales

When service providers start their sales pitches, you’re bound to get an earful on how their services can make your company more nimble, more responsive to market needs and smarter about technology....
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Advice from a Pro on Trusting Your Service Provider

Started back in 1959 with two guys and a $100 investment, Computer Sciences Corp., better known as CSC, today is one of the world's largest IT service providers, with 79,000 people in 76 countries. Russ...
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When Small Companies Offshore (with non-disclosure form)

IndogenFX, a tiny software consulting firm whose main focus is developing projects involving applications with business rule processes, has parceled programming work to India, Israel and is now talking...
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Using Performance Decrements in SLAs

The customary practice of imposing service level credits for bad service doesn’t always work in outsourcing agreements. After all, the financial amounts are typically small (the service provider...
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