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Change Management
Change happens. So what do you do with those outsourcing contracts you have for IT or BPO services? This brief article by attorneys Rebecca Eisner and Paul J. N. Roy spell out the typical scenario you may face -- and the types of problems that may surface. If anything, it’ll help advise you on the types of coverage your future contracts should include if you’re part of an organization that is growing or shrinking. 5 Shortsighted Reasons Management Considers Outsourcing Here are five reasons companies frequently cite for outsourcing IT or business functions-- and why they deserve extra scrutiny. Change Management for Shared Services and BPO, Part 1 This series of articles provides guidance on change management for organizations that are specifically undertaking or contemplating a shared service or business process management (BPO) initiative. Change Management for Shared Services and BPO, Part 2 This series of articles provides guidance on change management for organizations that are specifically undertaking or contemplating a shared service or business process outsourcing (BPO) initiative. Getting more from call centers An excellent report on tapping the potential of your call center, whether or not the functions are outsourced. How To Transform IT *without* Outsourcing In 1999 N. Dean Meyer published a 100-page treatise titled, simply, Outsourcing. He recognized the reality that many companies were looking to outsource operations for the wrong reasons. In this interview, we ask him to tell us what he’s learned since then. HR Outsourcing: Trends & Insights The summary results of a survey performed by one of the largest HR service providers, which evaluates the types of HR activities being outsourced, levels of satisfaction and managing the transition to service providers. Managing the Dynamics of Change As anybody involved in a major outsourcing initiative will tell you, change is part of the process. Yet, those put in charge of overseeing the operational details often lack the skills needed to help employees make the transition. This book offers an antidote. My Take: Dealing with the Tailwinds of Change in IT In this editorial, the writer compares air travel beset with turbulence to how organizations deal with change in IT. Does your company forge ahead, shutting out the distractions, or does it view technological disruptions as opportunities to transform business processes? Outsourcing Relationships: An Evolving Lifecycle Are you in a troubled relationship with your service provider? You’re not the first manager to find yourself in that position. This six-page whitepaper can help you put it into perspective. First, you’ll learn about the broad keys to success, and then you’ll read some approaches to achieving the changes you’d like to see. Here TPI offers useful advice about facing change head-on. Taking Lean Beyond Manufacturing The Hitchhiker's Guide To Lean, an afternoon's read, can jumpstart your efforts to learn and apply this quality methodology to IT activities and outsourcing work. The 6 Cs of Effective Governance The key to having an IT organization aligned with the business, according to this advisor, lies in better governance -- better change control, better cohesion, better management insights, better sourcing decisions. Why Aren't Clients Getting Innovation? Analyst Mark Hodges explains why status quo is more important to client organizations than continual process improvement. Submit a Link for Publication Here Have a favorite article or a website that you would like to share with the Sourcingmag community? Share it here and help others understand this topic in greater detail. Or, learn more about writing and submitting an article to be published here..
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