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Strategy Development
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4 Advantages to Outsourcing
Outsourcing offers unique benefits when utilized and managed properly: saving money, sharing risks, accommodating peak loads, and developing internal staff.
4 Dimensions To Managing Your Service Provider
Service providers work for other people's shareholders. To gain the payoff while minimizing costs and risks, vendors must be carefully managed.
4 Lessons I've Learned in Moving Work Offshore
In the course of six years, this executive has moved in excess of 600 jobs offshore. Along the way, he has learned a few lessons that he shares in this article.
5 Shortsighted Reasons Management Considers Outsourcing
Here are five reasons companies frequently cite for outsourcing IT or business functions-- and why they deserve extra scrutiny.
8 Hard Lessons about IT Outsourcing
Ravi Kalakota, who writes, consults and trains through E-Business Strategies, shares eight lessons about outsourcing -- including two hidden (yet obvious) expenses you may not think about when budgeting your project.
A Crash Course in Outsourcing
John Berry's Offshoring Opportunities from Wiley, while not the final word in how to offshore business processes, offers a solid introduction to the complexities of outsourcing, with an emphasis on taking the work to service providers in other countries.
Agile Outsourcing: Software Design and Agile Methodologies
In this month's article, columnist Nari Kannan explores some of the typical problems and observations about software design that happens in real-life and how agile methodologies address them very effectively.
An Expert Guide to AR Outsourcing
The pros and cons of outsourcing accounts receivables.
BPO - What is Business Process Outsourcing?
BPO is the process of hiring another company to handle business activities for you. These activities typically include finance and administration, HR, accounting and payroll and call center and customer service.
Case Study: When Bad Consultants Run Amok
What general purpose consulting companies don't understand about outsourcing can damage the execution of your firm's outsourcing plans. This article provides a reality check for making sure you get quality guidance from the "experts."
Change Management for Shared Services and BPO, Part 2
This series of articles provides guidance on change management for organizations that are specifically undertaking or contemplating a shared service or business process outsourcing (BPO) initiative.
Choosing Your Staffing Model
When acquiring help from a vendor in the extended-staffing model, a firm must decide which type of customer-supplier relationship will work best.
Commitment, Consistency & Control to Successfully Outsource
Too often companies embarking on an outsourcing relationship find themselves reaping the financial benefits but struggling with the day-to-day management of the relationship between itself and the outsourcer.
Comparing Costs between Internal and Outsourced Services
The biggest problem in responding to an outsourcing challenge is that it's difficult to compare an internal service provider's budget to a service provider’s outsourcing proposal. In this article we examine other issues that cloud the comparison.
Crafting an Exit Strategy
Just as your firm has a disaster recovery plan that you review yearly, so should you have an exit plan for any outsourcing deal you make.
Crawl, Walk, Run Strategy Leads to Success in Offshore Outsourcing
To be successful in offshore outsourcing, you should plan to build your internal capabilities step by step. This article shares a framework strategy called Crawl, Walk, Run and shows it in action with a composite case study.
Designing Your Organization for BPO and Shared Services
This article provides guidance on organizational design (OD) for organizations that are undertaking or contemplating a shared service or business process outsourcing (BPO) initiative.
Developing Your Shared Services/Outsourcing Business Case
This article provides guidance on building a business cases for organizations that are contemplating a shared service or business process outsourcing (BPO) initiative. It comes from the series, "Guidelines for Shared Services and BPO," developed by Alsbridge.
Director of Outsourcing: Who Should That Be?
To have a truly effective outsourcing arrangement, somebody needs to be in charge of it -- to own it. This article shares insights about who that person should be. It also includes a free, modifiable job description for the role of director, strategic sourcing.
Doing Business in China
"One Billion Customers!" That's been the allure of many a company wanting to break into the largest Asian market. But, as this reviewer, notes, it's a siren song that many organizations should be prepared to ignore.
Doing Business in China
"One Billion Customers!" That's been the allure of many a company wanting to break into the largest Asian market. But, as this reviewer, notes, it's a siren song that many organizations should be prepared to ignore.
Driving High-Performance Outsourcing: Best Practices from the Masters
This research talks to C-level executives about their experiences and culls seven best practices worth keeping in mind.
Everest Research: Trends in Offshoring
Ten insights from Everest’s Managing Research Director, who -- among other topics -- discusses whether India salaries will ever reach US levels, who’s actually spending money on offshoring, and what the real outsourcing story is in China.
Formalizing Your Outsourcing Decision Process
The issue that can slow down the outsourcing process and cause the most problems: Lack of alignment of the decision process.
Getting Outsourcing Right
Craig Albright, Marakon Associates, studied 45 "mega-deals" and derived some lessons that may get your executives looking in a new way at what gets outsourced within your organization.
Getting the Service Levels You Expect with Outsourcing
8 Practical Tips
Getting the quality and focus of service desired from outsourcing is a challenge. In this article, Gartner's Linda Cohen shares eight tips to ensure you receive the quality and focus of service you want and need from your service providers.
How To Evaluate Outsourcing Sensitivities in People, Products and Processes
If you're considering some form of outsourcing -- especially offshoring -- consider putting your organization through a sensitivity assessment, to determine how sensitive your products, processes and people are to such a transformation.
How To Evaluate Outsourcing Sensitivities in People, Products and Processes
If you're considering some form of outsourcing -- especially offshoring -- consider putting your organization through a sensitivity assessment, to determine how sensitive your products, processes and people are to such a transformation.
Identifying the Strategic Value of the Work You Provide
When your users or clients express interest in outsourcing, there's a good chance that they don't appreciate the strategic value of the services you're providing.
Insourcing Secrets: Selling Internal Services Outside
Once an internal service provider improves its performance to competitive levels, it may consider selling some of its products and services outside the firm. This is called "insourcing." Here's how it works.
Looking beyond Cost Savings in Outsourcing
Many companies will share with you how, when they added up the costs, the promised cost savings in outsourcing were smaller than expected. Looking beyond cost savings in outsourcing is strategically beneficial for both buyers and sellers of outsourcing services.
Move from Tactical to Strategic Sourcing
How well do you understand the strategy and motivations of your company's outsourcing intentions? This BPO analyst from Gartner says that's where the thinking needs to begin.
New Options Emerge in a Maturing Outsourcing Market
As your existing outsourcing contracts approach their termination dates, you will face questions regarding the value you're getting. This article discusses three trends emerging as a result of the ongoing maturing of the business of outsourcing.
Offshoring - What is Offshoring?
Offshoring is a type of outsourcing. Offshoring simply means having the outsourced business functions done in another country. Frequently, work is offshored in order to reduce labor expenses. Other times, the reasons for offshoring are strategic.
One Outsources, The Other Doesn't
A profile of two companies that analyzed their sourcing strategies and came to two different conclusions.
Outsmarting with Outsourcing
Learn how to quickly and cost effectively implement outsourcing projects.
Outsourcing - What is Outsourcing?
Outsourcing is contracting with another company or person to do a particular function. Outsourcing of functions are typically considered non-core to the business. Outsourcing companies are often called service providers.
Outsourcing Knowledge Work -- Why Not?
An essay that explores why companies don't outsource particular functions, such as engineering work, and how those artificial obstacles might be overcome.
Outsourcing Questions and Answers Q&A
Get answers to all your Outsourcing Questions with this list of frequently asked questions.
Outsourcing Strategically for Sustainable Competitive Advantage
Research that examines trends in outsourcing, how outsourcing decisions are made and how companies can be more successful in achieving their outsourcing goals.
Outsourcing Strategies: Guidelines for Evaluating Internal and External Resources for Major Information Technology Projects
This document lays out some of the best practical advice about the fundamentals of IT outsourcing we’ve ever read. We’d even go as far as to call it a “classic.” In its 72 pages, you’ll get a quick education in what outsourcing is, how to make the decision, how to implement it successfully, how to analyze each of your IT areas, how to lay out a matrix for various decision-making processes, how to evaluate vendors, and how to negotiate a contract. If it covered management of service providers as well, we’d call it truly complete.
Outsourcing, a Comedy in Four Acts
Once upon a time, the CEO of a service provider decided to take an international tour to visit his company’s clients, prospects, investors and well wishers. Here are some excerpts from the CEO’s diary on his travels.
Outsourcing: Maximizing Value and Avoiding Pitfalls
A general primer for people new to outsourcing. You'll learn key success factors, what structures can be used for outsourcing arrangements and the issues to concern yourself with in contracting.
Putting Extended Staffing to Work
Secrets for using service provider staff in the most effective way.
Second Biannual Duke CIBER/Archstone Consulting Survey on Offshoring
Research that shows the largest companies are turning to offshoring for more than simply cost savings. Among the topics covered: where to take your services.
Should You Outsource a Mess?
Increasingly, the question enterprises seeking a solution to costly, inefficient business processes are asking is: Should we outsource a mess, or should we stabilize it first?
Software without Borders: Out-tasking vs. Outsourcing
Are you frustrated by a lack of progress when using a handful of offshore programmers to work on your software? Maybe you are really out-tasking when you should be outsourcing.
Sourcing Inside Out: From Lift and Shift to Fix and Mix
The key to an effective offshoring strategy is to address performance issues before offshoring, and thereby reap the benefits of both lower salaries and an efficient organization. This article explains that strategy pays off.
SPECIAL REPORT: Outsourcing to China, Part 1
An overview of the current IT outsourcing landscape in China.
SPECIAL REPORT: Outsourcing to China, Part 2
What you should know about intellectual property rights, language, cultural differences, and government incentives.
Strategic Intent for IT Outsourcing
A study that examines some of the most critical questions about IT outsourcing: How can IT outsourcing help a company achieve its strategic goals? What kinds of outsourcing relationships should it enter into? How can the incentives of client and vendor meet in the middle?
Strategic Sourcing -- The Road to Organizational Transformation
This whitepaper explains the value of strategic sourcing vs. sourcing to reduce costs. It lays out how to achieve strategic sourcing and includes a method for evaluating the benefits of maintaining services in-house and out-of-house.
Taking a Strategic Approach to Sourcing: What is my Sourcing Strategy?
This five-page PDF provides a quick explanation about how to sort the tactical from the strategic in developing a full sourcing strategy. As it points out in the first few paragraphs: "Many of us, when forced to admit to resorting to 'tactical approaches,' are acknowledging that we’re really not certain what our destination truly is, but we’re trying to demonstrate leadership through action rather than merely passing time to see what the future might bring."
Technology Association of New Zealand
Guidelines for organizations that wish to outsource their IT facilities.
The Basics of Business Process Outsourcing
A Gartner expert in BPO explains the fundamental steps you need to go through to get your business process outsourcing model mapped out.
The Drive Behind US and India Outsourcing Acquisitions
In the last six months, Wipro, IBM and Accenture have expressed their aggressiveness by acquiring a total of 10 firms. Others are on buying sprees too. What's behind this global buy-up of outsourcing vendors? This report analyzes the deals and examines the impact.
The Future of Outsourcing in India: 8 Scenarios
Sourcingmag.com asked ValueNotes, an analyst firm focused on outsourcing, to explore multiple situations and scenarios for the future of offshore outsourcing in India. What could India's outsourcing scene be like in 10 years? The possibilities range from exhilarating to frightening.
The Threat of Services Outsourcing Is Good for Services Organizations!
If you're concerned about protecting your image and your brand through the transition to outsourcing, this brief article will provide a reality check as well as a short checklist to work through in your strategic considerations.
Three Keys to Managing Multi-vendor Environments for Success
This article communicates three important principles to assist you with managing a multi-sourced environment.
Transform Your Organization Without Outsourcing
If an internal service provider isn’t working well, it's not appropriate to give up and turn to its external competitors. The right response is to fix the internal organization. Here's a place to start your organizational transformation.
Value-Chain Report -- Leading Practices in Strategic Sourcing
A Cap Gemini Ernst & Young practice leader explains how manufacturing can improve its supply chains through intelligent outsourcing practices.
Who Drives Your Outsourcing? Regaining Control of Outsourcing from Your Service Provider
Outsourcing is sometimes treated too theoretically -- the decision whether to outsource being treated almost as a religious conversion where one should ultimately arrive only at a single answer -- the affirmative. There are two major problems with this approach...
Why Extended Staffing Beats Outsourcing Every Time
There are numerous benefits of extended staffing over outsourcing. Commitments to clients are made by staff, not by vendors. This insulates clients from the distinction between internal and external resources.
Wresting Control of Priorities from the Internal IT Team
An "internal economy" philosophy can give you the same degree of control over your IT purchase and prioritizing decisions as service providers do. Here's how it works.
Your China Strategy Development: Advice from an Analyst
What kind of work you should consider offshoring to China and what kinds of mistakes companies make in the process.
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