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Communication
Agile expert Nari Kannan elaborates on communication effectiveness metrics involved in a typical software development project that has been outsourced. Communicate Your Outsourcing Plans Effectively How to take control of outsourcing communications to avoid political and personnel backlash. Communications vital to offshoring programs Tom Philips shares three pieces of advice for planning the communications strategy in new outsourcing endeavors -- before they're fully planned. Culture Matters: 5 Challenges India Offshore Teams Face in Working with Americans Five aspects of US business culture pose special challenges for India teams interacting with American counterparts. This article explains how differences in cross cultural communication styles can complicate your offshore outsourcing efforts. Culture Matters: Communication and Culture Tips for Global Managers These tips can help global managers untangle and address specific types of communication problems that surface in offshore outsourcing or other cross-border ventures. Culture Matters: Soft Components Key To Outsourcing Success Addressing cross-cultural and other "soft" issues is a necessity for ensuring optional productivity and the success of offshore outsourcing strategies. This article explains why. Formalizing Your Outsourcing Decision Process The issue that can slow down the outsourcing process and cause the most problems: Lack of alignment of the decision process. How Communications Helped Avert a Strike This case study about Dow Chemical Company's Michigan Operations site shares the strategy and tactics used by a joint communications team in persuading union employees to reject union leadership's call for a strike in the face of a new contract that mandated outsourcing. How To Achieve Multilingual Support: The Basics Delivering support to employees who speak multiple languages is like changing a two-dimensional puzzle into a three-dimensional one: Everything is the same, but more complex. This article explains how to deliver multilingual support through finding and hiring the right talent, applying technology appropriately and using a global delivery model. How To Communicate When You're Outsourcing Lack of appropriate communication drives many outsourcing initiatives to fail. Here's advice from an expert on getting it right. Internal Communications - A View from India A blog on internal communications from a professional working in India. Has interesting views on outsourcing and communications. Offshoring reputation A useful article laying out the communication challenges you'll face when you move work offshore. Russia outsourcing deal points to lessons learned This article begins, "When the Norwegian branch of European IT services company TietoEnator Corp. decided in late 2001 to outsource a major project to a Russian company, it had no idea it had a nightmare in the making…" The Secret to Outsourcing Customer Care Operations Smartly How do you outsource customer care operations to maintain high levels of customer satisfaction and retention? This is often the biggest question and/or tradeoff when executing an outsourcing strategy in the business process outsourcing (BPO) realm. True-Life Tales: Outsourcing Problems In this "True Life Tale," our anonymous hero only notices the outsourcing problems after it's too late to cancel the project. Saving money isn't always an easy matter. Webcast: Working with India: What To Know before You Go In this interactive Web briefing, you’ll learn about business customs and protocol, skills for successful communication and negotiation, and strategies for working with Indian teams. Webcast: Working with India: What To Know before You Go In this interactive Web briefing, you’ll learn about business customs and protocol, skills for successful communication and negotiation, and strategies for working with Indian teams. What Offshore Teams Should Know about Working with Americans Best practices for offshore teams that want to develop cross-cultural competency in American business culture. Why You Should Be Using Skype in Offshore Work Skype has single-handedly eliminated costly telecom expenses in offshoring communication. Here's why it's worth implementing in your work. Why Your IT Team Needs a Full-time Internal Consultant Why your company's IT organization needs an internal consultancy role to enhance communication with the business side. Service providers have them; so should internal teams. Working with India: What To Know before You Go You’ve been in contact with several companies that are based in India. Now the time has come to make site visits. But you’ve never been to India and you don’t know what to expect. Time for a crash course in cross-cultural training. Submit a Link for Publication Here Have a favorite article or a website that you would like to share with the Sourcingmag community? Share it here and help others understand this topic in greater detail. Or, learn more about writing and submitting an article to be published here..
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