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Due Diligence

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Five Common Claims Vendors Make in Outsourcing Sales
Five common claims made by outsourcing service providers -- and why they can't be accepted at face value.

How Service Providers Buy Your Business
Service providers sometimes "buy the business" by offering very favorable rates for the first few years of an outsourcing contract and making up for the loss of profits throughout the rest of the relationship. Here's how that works...

Key Considerations for Background Screening Practices
A 24-page whitepaper that lays out how to perform a thorough background check when sending your business processes offshore.

One Outsources, The Other Doesn't
A profile of two companies that analyzed their sourcing strategies and came to two different conclusions.

Organizing for Offshore Effectiveness
How your prospective offshore service provider is organized can affect the success of your outsourcing initiative.

Outsourcing’s fiscal red flags
How to evaluate the financial status of your service provider. One technique for judging the solidity of your provider that we've advised is tuning into earnings reports, which are frequently available with a phone call.

Two Vendor Claims on Cost Savings that Deserve Scrutiny
Vendors' claims about cost savings may seem plausible, but under scrutiny, most do not hold up well. To become a judicious buyer of outsourcing services, you must cut through the hype and focus on the fundamental economics and business trade-offs.

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