 |
|
 |
|
| Home > Outsourcing Tactics > Governance | Search: | for |
|
| Highlights: |  | | |  |
| |  |
| |  |
| |  |
| |  |
| |  |
| |  |
|
|
|
Governance
Service providers work for other people's shareholders. To gain the payoff while minimizing costs and risks, vendors must be carefully managed. Cisco's Best Practices for Outsourcing Governance Cisco uses tools to track outsourcing projects and vendor financials online. This article drills down on how Cisco manages its vendors and what the payback has been for automating aspects of outsourcing governance. Does your outsourcing agreement measure up? How to get the best out of your service provider through methodical benchmarking. Driving High-Performance Outsourcing: Best Practices from the Masters This research talks to C-level executives about their experiences and culls seven best practices worth keeping in mind. Getting the Service Levels You Expect with Outsourcing 8 Practical Tips Getting the quality and focus of service desired from outsourcing is a challenge. In this article, Gartner's Linda Cohen shares eight tips to ensure you receive the quality and focus of service you want and need from your service providers. How Executives Paralyze Their IT Teams Frequently, companies prefer working with external vendors because internal providers are understaffed or clients require a new service beyond present staffing. Outsourcing vendors learn to be agile. But do they have a monopoly on responsiveness? How The Largest (Outsourced) HR IT Project Is Being Managed Advice for working on broad, ambitious outsourced government projects that have multiple leaders, shifting priorities and a variable budget. How Your IT Staff Can Provide Vendor-Caliber Service Clients have every right to expect internal staff to treat them as customers, with the same rights and respect they'd receive from external vendors. The question is, why doesn’t staff treat its clients as well as outsourcing vendors do? Hybrid Model: Domestic Management and Offshore Operations Exploiting the price advantages of going offshore with your IT work doesn’t always require working directly with a company in another country. A new kind of service provider provides US-based management to act as a face to Indian-based operations. Implementation: How Keane Uses Enlighta This IT and business process service provider has fine-tuned how it uses Enlighta in its application outsourcing engagements. Implementation: How Keane Uses Enlighta This IT and business process service provider has fine-tuned how it uses Enlighta in its application outsourcing engagements. Inside Outsourcing in India Advice from senior managers at two companies that have gone offshore to India with their IT work. Management Update: Evaluating and Mitigating Outsourcing Risk This eight-page whitepaper (actually an excerpt from a book) explains how to consider the risks inherent in outsourcing engagements. It’ll provide you with the key questions to ask and the risk categories to analyze. Managing Risk: After the Contract Is Signed Once you’ve moved past the paperwork into the transition and governance phases, your outsourcing endeavor faces a new set of risks, related to ongoing management of relationship building and oversight. These tips from a pro can help you manage well. Managing Risk: After the Contract Is Signed Once you’ve moved past the paperwork into the transition and governance phases, your outsourcing endeavor faces a new set of risks, related to ongoing management of relationship building and oversight. These tips from a pro can help you manage well. Managing Risk: After the Contract Is Signed Once you’ve moved past the paperwork into the transition and governance phases, your outsourcing endeavor faces a new set of risks, related to ongoing management of relationship building and oversight. These tips from a pro can help you manage well. Managing the Outsourcing Relationship One big bugaboo this analyst sees in the outsourcing deals he advises on: failure to manage the outsourcing relationship. In project after project, companies make the mistake of thinking that once the contract is signed, the deal is done. Our Guide to Outsourcing Service & Support This set of articles will help you choose a service provider, manage a service provider, decide when to staff up, negotiate a better contract, get out of a bad deal, renegotiate telco rates and assess what should stay in house or go outside. Outsource Operations -- Not Responsibility: An Outsourcing Service Model Your company needs to retain strategic control over the direction of all outsourced functions. This is a worthy goal, but how do you achieve it? This article discusses three of the core elements of the outsourcing service model. Outsourcing Tuneup A useful rundown on the 10 questions you should ask to keep your outsourcing efforts "on the mark." Product Review: Outsourcing Management Made Easier with Enlighta It's tedious to manage outsourcing engagements. Enlighta Govern belongs to a new breed of tool that can help you automate the mind-numbing aspects of your outsourcing strategy by integrating a dashboard with compliance and performance monitoring. Project Management in AP Outsourcing The four phases you need to manage to make a successful transition to outsourced acounts payable operations. Proof of Concept Learn how to choose the right proof-of-concept projects for your outsourcing engagement. Software without Borders: Measure the Success of Your Outsourcing with Metrics Outsourcing promises huge cost savings, but it's important to know the money you spend is fueling real progress in the development of your software. How can this be done? It's called metrics. The 6 Cs of Effective Governance The key to having an IT organization aligned with the business, according to this advisor, lies in better governance -- better change control, better cohesion, better management insights, better sourcing decisions. The Art of Management in Outsourcing We spoke with Blue Canopy about the realities of outsourcing management. An expert explains how to gain visibility into the performance of your project, what form a performance dashboard should take and why SLAs can deceive you into complacency. The Role of Metrics in managing service relationships Author Surendra Saxena lists a slew of metrics you might consider invaluable to your sourcing strategy. No, the idea isn’t to monitor all of them. Look through the list included here to make sure you haven’t overlooked something that might prove useful. This Expert Explains How To Work with China The head of China service provider IT United shares 18 practical tips about doing IT work with China. Tools for Outsourcing Management and Governance The idea of applying tools to the area of outsourcing governance isn't well understood. This article explores what tools you can use in different aspects of outsourcing, and how they can improve your decision making and support your operations. When a Small Outsourcing Project Fails This law firm outsourced the deployment of desktop management software. Even though the work was done well and the service provider fulfilled its duties, the project failed. We share three lessons and supply a copy of the statement of work. Why Offshore Outsourcing Projects Fail Offshoring projects have four additional risks that aren't inherent in the typical IT project, according to Scott Noble, who advises organizations on the topic of offshoring. Why Your IT Team Needs a Full-time Internal Consultant Why your company's IT organization needs an internal consultancy role to enhance communication with the business side. Service providers have them; so should internal teams. Submit a Link for Publication Here Have a favorite article or a website that you would like to share with the Sourcingmag community? Share it here and help others understand this topic in greater detail. Or, learn more about writing and submitting an article to be published here..
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
| Home | Discussion Forum | Event Calendar | Job Shop | |
 | |
| Link To Sourcingmag.com | Report A Problem | Submit Article For Publishing | |
| |
| Terms of Service. ©2003-2008 Sourcingmag.com, CTQ Media LLC. All rights reserved. v1.0, 0.1 |
About Sourcingmag.com · Contact Us · Privacy Policy · Site Map. |