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Personnel / Employees / People
A common short-term risk of the decision to outsource is the threat of legal action by some of the newly terminated employees. In light of the recent cases, employers should take a careful look at their severance agreements. 5 Tips about Transferring IT People to the Service Provider Sourcingmag.com questioned 13 IT workers who were transferred as part of a new outsourcing contract to explore the details of their experiences and perceptions and developed five tips for you to consider in managing the transition of employees. A Fine Balance: The Impact of Offshore IT Services on Canada's IT Landscape An executive summary of research done to examine the impact of outsourcing IT services jobs offshore -- told from the Canadian perspective. Agile Outsourcing: 9 Skills for Managing Projects In many software development efforts, project management becomes an exercise in tracking the efficiency, rather than the effectiveness of the project management effort. And that can lead to failure. Do you have these nine project management skills? Agile Outsourcing: Managing Communication Effectiveness Agile expert Nari Kannan elaborates on communication effectiveness metrics involved in a typical software development project that has been outsourced. Agile Outsourcing: Managing People Metrics in Outsourced Software Development This month, we elaborate on the different people metrics that may be relevant to managing personnel turnover, whether in domestic or offshore software development situations. Becoming a Certified Outsourcing Professional Looking for that career edge? The Certified Outsourcing Professional designation distinguishes you as a leader in the field of outsourcing and global services. This article provides a brief explanation about the process of certification. Call Center Outsourcing: How To Retain Employees High staff turnover is a common problem at most offshore call centers. This factor plays a role in reducing quality of services and increasing recruitment and training costs. This article shares 12 tips for staff management. Change Management for Shared Services and BPO, Part 1 This series of articles provides guidance on change management for organizations that are specifically undertaking or contemplating a shared service or business process management (BPO) initiative. Choosing Your Staffing Model When acquiring help from a vendor in the extended-staffing model, a firm must decide which type of customer-supplier relationship will work best. Code of Ethical and Business Practice Standards for Outsourcing Professionals A set of principles by which the International Assocation advises its members to adhere in the course of their work as outsourcing professionals. Communicate Your Outsourcing Plans Effectively How to take control of outsourcing communications to avoid political and personnel backlash. Culture Matters: 6 Tips for Improving the Cross-Cultural Competency of Offshore Teams These six best practices will help your offshore team develop cross-cultural competency in American business culture to improve your offshoring endeavor's chances of success. Culture Matters: Communication and Culture Tips for Global Managers These tips can help global managers untangle and address specific types of communication problems that surface in offshore outsourcing or other cross-border ventures. Culture Matters: Navigating India's Holidays Understanding India holidays is important to avoid work schedule disruption and unnecessary stress -- and as a tool for relationship-building and motivating Indian teams. Includes six tips for navigating India holidays. Culture Matters: Soft Components Key To Outsourcing Success Addressing cross-cultural and other "soft" issues is a necessity for ensuring optional productivity and the success of offshore outsourcing strategies. This article explains why. Culture Matters: Workforce Diversity in India and the US India and the United States are the world's most diverse societies. The demographics and structures of their diversity - and their legal frameworks - differ substantially. This article explores diversity challenges and priorities of business in both countries. Culture Notes: Change Management and How It Can Help Outsourcing and offshoring affect people -- often the same ones who are critical to the outcome. Change management makes sure you do the right things to keep your people informed, motivated and educated about what will be new and different and how to cope. Culture Notes: Indians Love Their Job Titles! If you're concerned about retention rates in your India operation, here's one tip: Come up with new and creative job titles to issue to valued employees. It won't cost you a rupee, plus it'll really impress family members! Director of Outsourcing: Who Should That Be? To have a truly effective outsourcing arrangement, somebody needs to be in charge of it -- to own it. This article shares insights about who that person should be. It also includes a free, modifiable job description for the role of director, strategic sourcing. Finding and Hiring Great Global Managers This article shares research to develop a blueprint for recruiting and developing global managers, a requirement in any organization that hopes to succeed as a multinational enterprise. How To Do IT Assessments (8 Practices for SMBs) Seven tips when doing technical, process and staff assessments of your IT organization. How To Do the *People* Side of Outsourcing Right A worldwide financial services company sought to reduce costs in mainframe software development and maintenance by taking the work to India. Here’s how they laid off 100 IT people while still keeping morale high. Plus, five field-tested tips. How To Hire Best-of-Breed Programmers for Your Project TopCoder Software literally calls on the services of thousands of programmers all around the world for its development work -- and only the best results end up getting used in the code for their projects. Here's how they do it. How To Keep Staff Retention High through Transitions All of the IT staff at this hospital were offered positions with the new service provider. This case study shows how the hospital managed to entice so many of its employees to stay on through the deal. How To Manage The Extended Staffing Model For extended staffing to achieve its full promise, never force internal service providers to replace staff with contractors. Here's how to manage extended staff optimally. International Association of Outsourcing Professionals The home base for an organization dedicated to helping people create a career out of their outsourcing expertise. IT Positions To Outsource and IT Positions To Keep After you reach the initial decision to outsource, you’ll then have to decide how much of your IT organization you can farm out and how much you need to keep internal. Here's how it was handled at a major medical facility. Learn India in 12 Easy Steps To have a long-term business relationship with India, you need to understand things that may often seem to have no connection to business needs. Here the author shares 12 lessons that can help see you through your dealings with this complex kaleidoscope of a country. Life After Outsourcing An inside look at the players involved in an IT outsourcing initiative at Nextel. Managing the Dynamics of Change As anybody involved in a major outsourcing initiative will tell you, change is part of the process. Yet, those put in charge of overseeing the operational details often lack the skills needed to help employees make the transition. This book offers an antidote. Managing Your Virtual Team It's all good and fine to say you need to learn how to work with distributed teams of people. But how -- exactly -- do you do it? That's what the book, Managing without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams, will teach you. Negotiating Residual Information Provisions in IT and Business Process Outsourcing Transactions The objective in negotiating residual information provisions is to balance the service provider's interest in maintaining its ability to shift staff from one project to another and the client's interest in preserving the confidentiality of its proprietary information. New Masters Program Builds Global Technology Leaders When it launches its new Masters of Software Management Program this fall, Carnegie Mellon West -- the Silicon Valley-based campus of the famed Pittsburgh, PA university -- will be introducing the first master's program specifically for producing IT leaders who can perform in global enterprises. Outsourcing Certification: Resources for Outsourcing Certification Outsourcing certification may give your career in IT or business just the boost you're seeking. This article provides step-by-step instructions for achieving your outsourcing certification. Outsourcing Secret Weapon: Ultra-orthodox Jewish Women This outsourcing company builds IT centers in specific neighborhoods in Israel filled with ultra-orthodox Jewish women, who often find traditional jobs outside the home difficult or impossible. Clients enjoy lower labor rates and high retention and workers gain valuable experience. Outsourcing with Honor: Personnel Matters An essential component of outsourcing is maintaining good communication, both within an organization and with potential partners. To get outsourcing right, an organization needs to be clear on what its reasons are and what it hopes to accomplish. Project Manager Characteristics The ultimate job description for project leaders. Protecting Your Company from IP Theft: A How-To Guide Are you doing enough to protect your organization from intellectual property (IP) theft by departing employees and consultants? This brief article explains how to make sure you've gone the extra lengths to protect your company from digital forms of theft. Putting Extended Staffing to Work Secrets for using service provider staff in the most effective way. Strategic Outsourcing: Strategies and Applications Certificate Program Not every school offers training in outsourcing. But here’s a rundown on the certificate program taught at the Illinois Institute of Technology as part of its Center for Professional Development. The Forgotten Side of Outsourcing Human factors are one of the most important parts of any outsourcing effort, particularly when the service provider is located offshore. To proceed successfully, you should carefully consider the people issues from both sides: benefits and drawbacks. The New Face of the Silicon Age Nobody captures the spirit of tech angst like Wired. This set of articles by Free Agent Nation author Daniel H. Pink takes you on a wild shuttle between North America and Asia in exploring the lives of Indian programmers and managers who have been given the work of stoking the technology engines of the US and the anxiety felt by American programmers and managers who have lost their jobs in the course of offshoring. Why Extended Staffing Beats Outsourcing Every Time There are numerous benefits of extended staffing over outsourcing. Commitments to clients are made by staff, not by vendors. This insulates clients from the distinction between internal and external resources. Submit a Link for Publication Here Have a favorite article or a website that you would like to share with the Sourcingmag community? Share it here and help others understand this topic in greater detail. Or, learn more about writing and submitting an article to be published here..
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