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Quality Methods / CMM / ITIL / Six Sigma
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A Companion Model
The home page for eSourcing Capability Model for Client Organizations (eSCM-CL), a best practices model that allows client organizations to continuously evolve, improve, and innovate their capabilities to develop stronger, longer term, and more trusting relationships with their service providers.
Ajira Drills Down on Service Process Management
US-based Ajira focuses on the intersection of BPO and process improvement with a suite of offerings that help manage the performance of service-oriented business processes.
Getting Started with CMMI Adoption
The home base for the Capability Maturity Model Integration. You’ll find definitions, documents, training schedules and how-to-get-started advice. If you’re with a small organization and don’t think this matters, then be sure to check out “CMMI in Small Settings Toolkit Repository,” which provides details about experiments to implement CMMI in small companies.
Implementation of Balanced Score for Excellence in Project Management
This whitepaper, presented by Sudipto Marijit at a 2005 Bangalore conference on IT services, provides an excellent primer on the Balanced Scorecard.
iSixSigma
The leading online content provider for the Six Sigma community. iSixSigma provides comprehensive and essential information and resources to businesses at every stage of their Six Sigma maturity and professionals at every skill level. [Note: iSixSigma is owned by the parent company of Sourcingmag.com.]
IT Best Practices with ITIL: Serving the Business Side of the House
A quick rundown on ITIL, the IT Infrastructure Library. British-borne and bred, the methodology offers a set of best practices for getting IT services under your management control.
ITsqc and Carnegie Mellon University publications
This page gives you access to the documentation related to the Carnegie Mellon eSourcing Capability Model for Service Providers. The purpose is to help service providers appraise and improve their ability to provide high quality sourcing services. The lowdown: Service providers put key personnel with years of experience in outsourcing projects through high-priced, intensive training to get them certified.
Lean in Outsourcing
We interviewed the authors of The Hitchhiker’s Guide to Lean: Lessons from the Road to learn how the principles of Lean can be applied to the activities of outsourcing IT and business process services.
Lean Insider
A blog of news, research and trends on all things lean.
Leveraging Lean Six Sigma in Business Process Outsourcing
This article outlines how lean Six Sigma can help you move up the value chain in business process outsourcing if you're a service provider and achieve true business transformation if you're the client.
List of Published SCAMPI Appraisal Results
Nobody publishes a comprehensive list of companies that have reached a CMM or CMMI ranking. The Carnegie Mellon Software Engineering Institute leaves that up to the appraised organization to publicize. However, it does provide this list of organizations, which have volunteered to be included. And since it behooves service providers to include themselves on the list, it’s a good place to check for those companies you’re considering hiring.
New To Six Sigma
The home of a “rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating ‘defects’ in manufacturing and service-related processes.” Here you’ll find documents, FAQs, company profiles, and a whole bunch of information about various methodologies.
Outsourcing Best Best Practices: The Sourcing Model for Clients from Carnegie Mellon
The folks who brought us the Capability Maturity Model have turned their attention to outsourcing. The latest model -- the eSourcing Capability Model for Client Organizations -- provides 95 best practices that prove your company knows what it's doing when it undertakes a sourcing initiative.
Outsourcing Certification: Resources for Outsourcing Certification
Outsourcing certification may give your career in IT or business just the boost you're seeking. This article provides step-by-step instructions for achieving your outsourcing certification.
Outsourcing: What to consider when supplementing your test and QA capabilities
Jim Bampos, a software quality manager, provides a highly readable rundown various QA and testing outsourcing scenarios, along with the mistakes you should avoid for each.
Taking Lean Beyond Manufacturing
The Hitchhiker's Guide To Lean, an afternoon's read, can jumpstart your efforts to learn and apply this quality methodology to IT activities and outsourcing work.
Using DFSS To Improve Offshore Outsourcing Efficiency
Offshoring of software development work has been subject to wild variations in success and efficiency. A Design for Six Sigma approach is one way your software organization can make better decisions about how, when and how much to deploy offshore.
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