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Relationship Building
Practical advice from CSC about hashing out a trusting relationship between client and provider, achieving best practices that work around the globe, what kind of person fits best in the CSC culture and how to work through a bad outsourcing relationship. Advice on Picking the Right Outsourcing Service Provider Finding the right outsourcing partner for your particular project is like finding the right mate. But how do you approach the search so that you end up with just the right partner for your needs? Building a Business Where Customers Matter While not strictly a guide to outsourcing, the book, The Bear Necessities of Business, written by the founder of Build-a-Bear Workshop, shares lessons learned for finding, impressing and keeping customers. Building a Business Where Customers Matter While not strictly a guide to outsourcing, the book, The Bear Necessities of Business, written by the founder of Build-a-Bear Workshop, shares lessons learned for finding, impressing and keeping customers. Building a Business Where Customers Matter While not strictly a guide to outsourcing, the book, The Bear Necessities of Business, written by the founder of Build-a-Bear Workshop, shares lessons learned for finding, impressing and keeping customers. Building a Business Where Customers Matter While not strictly a guide to outsourcing, the book, The Bear Necessities of Business, written by the founder of Build-a-Bear Workshop, shares lessons learned for finding, impressing and keeping customers. Common Problems With Outsourcing Deals and How to Avoid Them Attorney John Nicholson relates three areas that are worth becoming expert in to ensure the success of your outsourcing engagement. As he concludes in this fairly short article: "By using an RFP, clearly documenting the scope, SLAs and pricing and making sure the deal is closed when it is signed, you can dramatically increase the chances that your outsourcing will work." Culture Matters: 5 Challenges India Offshore Teams Face in Working with Americans Five aspects of US business culture pose special challenges for India teams interacting with American counterparts. This article explains how differences in cross cultural communication styles can complicate your offshore outsourcing efforts. Culture Matters: Cross-Cultural Risk Factors in Offshore Outsourcing Three cross-cultural risk factors can have a critical impact on the success of an offshore outsourcing relationship. You need to assess and address them as part of your up-front due diligence. How To Communicate When You're Outsourcing Lack of appropriate communication drives many outsourcing initiatives to fail. Here's advice from an expert on getting it right. How To Develop a Great Relationship with Your Provider Advice from a veteran on how to get out of a stale contract and into one where the service provider is more excited about working with you. Managing the Outsourcing Relationship One big bugaboo this analyst sees in the outsourcing deals he advises on: failure to manage the outsourcing relationship. In project after project, companies make the mistake of thinking that once the contract is signed, the deal is done. Moving from Level 1 to Level 2 Transactions in HRO In outsourcing, often the advice is to start with something simple and then move to more challenging and sensitive work with time. In this case study, a service provider shares details about the transition it went through to take on more complex work from its client. Outsourcing Relationships: An Evolving Lifecycle Are you in a troubled relationship with your service provider? You’re not the first manager to find yourself in that position. This six-page whitepaper can help you put it into perspective. First, you’ll learn about the broad keys to success, and then you’ll read some approaches to achieving the changes you’d like to see. Here TPI offers useful advice about facing change head-on. Sourcing Inside Out: End of Contract Approaching? Never Too Early to Consider Your Options If your outsourcing contract is due to expire in the next two years, now is the time to start thinking about your options. First, you can keep doing what you've been doing and renew with the incumbent vendor... Strategic Sourcing -- The Road to Organizational Transformation This whitepaper explains the value of strategic sourcing vs. sourcing to reduce costs. It lays out how to achieve strategic sourcing and includes a method for evaluating the benefits of maintaining services in-house and out-of-house. Supplier metrics that matter To obtain more from suppliers, you need to examine the way you measure performance, according to this article by Vantage Partners director Jonathan Hughes. The Developer-to-Developer Model in Software Offshore Outsourcing Often, companies bring 25% to 30% of the service provider's team onsite. But this does little to promote team-building and bonding across shores -- critical aspects of offshore outsourcing. This article shares two valuable lessons the authors have learned in working together as a client and offshore service provider. The Three-Year Itch A report that addresses how damaged relationships in outsourcing deals can be repaired and how existing contracts can be renegotiated to address a business' changing requirements. Tighten Up Your Partnership: The Costco/US Tech Approach Seven tips from Costco on how to forge a tighter bond with your service provider, whether they're onshore or offshore. What Offshore Teams Should Know about Working with Americans Best practices for offshore teams that want to develop cross-cultural competency in American business culture. Submit a Link for Publication Here Have a favorite article or a website that you would like to share with the Sourcingmag community? Share it here and help others understand this topic in greater detail. Or, learn more about writing and submitting an article to be published here..
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