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Risk Assessment & Management / Security
A security expert provides tips for determining the level of security exposure you could risk when outsourcing and suggests specific IT activities that probably pose the lowest risk. 9 Tips for Outsourcing Securely Data security risks can be a show-stopping problem for companies that outsource business processes. This article reviews the major risks inherent in outsourcing and offers a set of practical approaches to mitigating those risks. Application Service Provision: Risk Assessment and Mitigation This 14-page article, which first appeared in MIS Quarterly Executive, provides a framework for understanding the risks and best practices in application service engagements. The authors weave insight from interviews with people in client companies with theoretical discussions. Best Practices for Management Information Security Use this set of checklists when evaluating the security qualities of service providers. BITS Framework for Managing Technology Risk for IT Service Provider Relationships This 125-page whitepaper offers guidance on how to work with third parties in establishing controls for security, regulatory compliance, disaster recovery and audits and assessments. We think there is much in these pages that will advise non-financial companies concerned about these issues in outsourcing engagements as well. BITS IT Service Provider Expectations Matrix This Excel spreadsheet can help you monitor the security of your service provider operations. Specific to financial services, but relevant to other industries. Call Center Outsourcing for Disaster Recovery Deft disaster recovery and business continuation planning by some US companies enabled them to continue operations in the face of the devastating 2005 hurricane season. This article shares one firm's efforts in outsourcing call center operations, including customer support, collection calls and sales. You'll also receive advice for preparing your company for call center outsourcing in the face of disaster. Crafting an Exit Strategy Just as your firm has a disaster recovery plan that you review yearly, so should you have an exit plan for any outsourcing deal you make. Culture Matters: Cross-Cultural Risk Factors in Offshore Outsourcing Three cross-cultural risk factors can have a critical impact on the success of an offshore outsourcing relationship. You need to assess and address them as part of your up-front due diligence. Dealing with Data Theft and Misuse when Offshoring to India This article discusses prevention and response options for companies that fall prey to a data breach attributable to an India-based service provider in an offshore outsourcing situation. Legal Tips to Help Avoid MSP Pitfalls A collection of brief essays by attorneys sharing advice about contractual issues in outsourcing -- specifically relevant to managed service provider agreements, but helpful for any kind of services initiative. Management Update: Evaluating and Mitigating Outsourcing Risk This eight-page whitepaper (actually an excerpt from a book) explains how to consider the risks inherent in outsourcing engagements. It’ll provide you with the key questions to ask and the risk categories to analyze. Managing Risk in Outsourcing: The Basics How to get competitive and effective RFP bids applicable to your situation. Managing Risk in Outsourcing: The Strategy Managing project risk is a process of identifying potential failure points in a plan, determining the probability of occurrence, and then estimating the impact of each. Here are the basics. Managing Risk: After the Contract Is Signed Once you’ve moved past the paperwork into the transition and governance phases, your outsourcing endeavor faces a new set of risks, related to ongoing management of relationship building and oversight. These tips from a pro can help you manage well. Managing Risk: Covering Disputes in the Contract When you're working out the details of your outsourcing contract, here are the questions to ask about how dispute resolution will function. Managing Risk: Evaluating Proposals and Providers After developing an overall IT outsourcing strategy and distributing an RFP to seek potential outsourcing partners, it’s time to evaluate the proposals and service providers. Here are four areas to focus on. Managing the Risks When Outsourcing Offshore With outsourcing, whether overseas or locally, comes risks. In this article the author discusses each type of risk and provides methods of mitigating the risks when outsourcing offshore. Offshore Operations: Industry Feedback Research by the UK banking regulator that concludes that consumer data is at no greater risk in India than in the UK. Outsourcing in Financial Services This 28-page report is a must-read for those in the international banking community who need to learn more about the risks of outsourcing various functions. Protecting Your Company from IP Theft: A How-To Guide Are you doing enough to protect your organization from intellectual property (IP) theft by departing employees and consultants? This brief article explains how to make sure you've gone the extra lengths to protect your company from digital forms of theft. Reducing Operational Risk in Business Process Outsourcing BPO is filled with risks, whether done onshore or offshore. This article provides a method for monitoring and measuring operational parameters in business process outsourcing in order to mitigate operational risk substantially. Reducing Risks in Logistics Outsourcing An academic paper that examines the pros and cons of outsourcing logistics, as well as how to reduce inherent risks. Second State Outsourcing: Keys to Success in Switching Suppliers This article by attorneys Brad Peterson, Mark Prinsley and Michael Kalachma provides an excellent rundown on the risks and challenges you’ll face in switching service providers. For example, if you’ve been having a service provider handle some IT function for the last three or five years, how do you even put together a statement of work or a request for proposal if you don’t know what the details are anymore? The Passage to Outsourcing in China A rundown on outsourcing in China by attorney Peter A. Neumann that includes useful advice about how the legal system in China works, the risks you face in doing business there and how to mitigate potential problems. The Weakest Link How to evaluate the disaster recovery capabilities of your service providers. Why Offshore Outsourcing Projects Fail Offshoring projects have four additional risks that aren't inherent in the typical IT project, according to Scott Noble, who advises organizations on the topic of offshoring. Submit a Link for Publication Here Have a favorite article or a website that you would like to share with the Sourcingmag community? Share it here and help others understand this topic in greater detail. Or, learn more about writing and submitting an article to be published here..
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