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Service Provider Selection
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3 Tips from a Pharma Start-up on Setting Up IT -- Fast!
When Acumen Pharmaceutical found the funding it needed to start its new research operations, putting together an IT staff wasn’t a priority. This outsourcing project focused on finding a service provider that listened well and moved quickly.
Advice from a Pro on Trusting Your Service Provider
Practical advice from CSC about hashing out a trusting relationship between client and provider, achieving best practices that work around the globe, what kind of person fits best in the CSC culture and how to work through a bad outsourcing relationship.
Advice on Picking the Right Outsourcing Service Provider
Finding the right outsourcing partner for your particular project is like finding the right mate. But how do you approach the search so that you end up with just the right partner for your needs?
Analyzing the Outsourcers
This report provides insight to how clients feel about their service providers -- and offers details and quotes from the client side that can help you in evaluating prospective vendors.
Application Service Provision: Risk Assessment and Mitigation
This 14-page article, which first appeared in MIS Quarterly Executive, provides a framework for understanding the risks and best practices in application service engagements. The authors weave insight from interviews with people in client companies with theoretical discussions.
Best Practices for Management Information Security
Use this set of checklists when evaluating the security qualities of service providers.
BPO Providers: More Than You Think
A one-page column that explores the various categories into which business process outsourcing service providers fall.
Choosing The Right Outsourcing Vendor
This case study profiles one major company's effort to outsource data center operations. The challenge: The three vendors already doing the work weren't up to the challenge of the new contract -- and the executive team needed to be convinced to open bidding.
Choosing The Right Outsourcing Vendor
This case study profiles one major company's effort to outsource data center operations. The challenge: The three vendors already doing the work weren't up to the challenge of the new contract -- and the executive team needed to be convinced to open bidding.
Diving into BPO
The basics of business process outsourcing -- including common mistakes and how to avoid them.
Five Common Claims Vendors Make in Outsourcing Sales
Five common claims made by outsourcing service providers -- and why they can't be accepted at face value.
Global Sourcing Lounge
Wipro hosts some of the most interesting Webinars on various outsourcing topics. For the price of a simple registration, you can tune into these hour-plus PowerPoint and audio sessions, all featuring top-notch analysts and researchers.
Global Sourcing Trends Necessitate Considerations of Nearshore Sourcing in Canada
This 16-page whitepaper, written by IDC, evaluates the results of a survey performed among 127 US executives regarding various aspects of their outsourcing/offshoring objectives and challenges, then shows how Canada fits as a possible nearshore solution. The final part of the report evaluates Compuware as a service provider.
How To Make Your India Site Visits More Effective
This article highlights some of the areas you should examine during your trip to India to evaluate potential service providers.
Hybrid Model: Domestic Management and Offshore Operations
Exploiting the price advantages of going offshore with your IT work doesn’t always require working directly with a company in another country. A new kind of service provider provides US-based management to act as a face to Indian-based operations.
Identifying the Strategic Value of the Work You Provide
When your users or clients express interest in outsourcing, there's a good chance that they don't appreciate the strategic value of the services you're providing.
Information Technology Outsourcing: Key Contract Provisions for Managing the Risks of Offshore Outsourcing
Here you’ll get attorney Kate Boschee’s 30-page primer on how to conduct a service provider search and evaluation and what to make sure you include in the contract you set up.
InformationWeek Outsourcing Tech Center
The latest coverage of outsourcing, including a link to Outsourcing Pipeline, a weekly e-newsletter on the topic, which occasionally shares useful, practical tidbits.
IT Cities in India
Partha Iyengar, research VP for Gartner, discusses the challenges of working with service providers located in India in this freely available 50-minute Webinar with slides. Note slide 18, which provides a useful chart of Tier 1 and 2 cities with ratings on infrastructure, skills availability, skills retention, access, cost of living, political support and quality of life.
Managing the Risks When Outsourcing Offshore
With outsourcing, whether overseas or locally, comes risks. In this article the author discusses each type of risk and provides methods of mitigating the risks when outsourcing offshore.
Organizing for Offshore Effectiveness
How your prospective offshore service provider is organized can affect the success of your outsourcing initiative.
Outsourcing to the Heartland
Coverage of Rural Sourcing, which has made many headlines with its strategy of taking IT work to the midwest, where salaries are lower, the culture is American, the time zones don't differ by much and language problems are few.
Outsourcing’s fiscal red flags
How to evaluate the financial status of your service provider. One technique for judging the solidity of your provider that we've advised is tuning into earnings reports, which are frequently available with a phone call.
Plotting a China Strategy
This is a useful blog posting by David Scott Lewis on the prime geographic locations where he'd place his IT investments when it comes to China. The writer runs IT E-Strategies, a consultancy focused on IT outsourcing in China.
Plotting a China Strategy, The Bonus Points
Additional advice from David Lee Scott on selecting a location in China for your services work.
Selecting the Right Supplier
A step-by-step primer on choosing the right service provider once you've set out your strategy for an outsourcing initiative.
Service Level Management (SLM) Software Vendors
A directory listing of vendors that sell service level management services and products, handy for that initial culling process.
Software without Borders: Psst! Want the Name of a Good Offshore Vendor?
It seems like everyday you get a call from an outsourcing vendor that wants to develop your software. They compete in a crowded market and are desperate to get your attention. With all these choices, you'd think it would be easy to hire one. But it's not.
Sourcing Inside Out: Who's at Fault? Be Honest
When an outsourcing contract approaches its termination date, the client organization has three basic choices: renew the contract with the incumbent; issue an RFP to find a new service provider; or take services back in-house. This series examines each option in detail.
Strategic Outsourcing: The Importance of Choosing the Right Partner
Joe Hogan, who has an executive position in the HP Services division, shares his advice for finding the right kind of service provider partner.
The China Reality Check
This research firm visited 16 leading suppliers acorss the country in cities such as Shanghai, Beijing and Dalian. The purpose: To evaluate the facilities and capabilities of Chinese IT services companies.
The Optimal Approach for Sole Source Outsourcing
As attorneys Rebecca Eisner and Paul J. N. Roy point out, there may be legitimate reasons you’re not following the competitive route to choosing a service provider. But even when you sole-source, you don’t have to enter contract negotiations as the weaker party. The authors lay out 14 guidelines to follow as you enter into deal-making.
Three Keys to Managing Multi-vendor Environments for Success
This article communicates three important principles to assist you with managing a multi-sourced environment.
Two Vendor Claims on Cost Savings that Deserve Scrutiny
Vendors' claims about cost savings may seem plausible, but under scrutiny, most do not hold up well. To become a judicious buyer of outsourcing services, you must cut through the hype and focus on the fundamental economics and business trade-offs.
When Small Companies Offshore (with non-disclosure form)
IndogenFX, a tiny software consulting firm whose main focus is developing projects involving applications with business rule processes, has parceled programming work to India, Israel and is now talking to companies in Ukraine. Includes eight lessons.
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