Sourcing Inside Out: Penalties and Incentives in Outsourcing Contracts

Punish bad behavior and reward good behavior. It’s a time-honored approach to motivation. Define basic expectations, and make it clear that consequences await if those expectations aren’t met....
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Managing Your Virtual Team

It’s all good and fine to say you need to learn how to work with distributed teams of people. But how — exactly — do you do it? How do you schedule meetings so that somebody isn’t...
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Agile Outsourcing: Managing Technology Metrics in Software Development

A 2005 issue of the Journal of Knowledge and Process Management carries an interesting survey of companies that were engaged in distributed software development across many continents. One of the major...
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Sourcing Inside Out: From Lift and Shift to Fix and Mix

The premise of offshoring is simple and straightforward: Reduce costs and gain a competitive edge by seeking out labor markets where skilled, well-educated workers are willing to be hired for a fraction...
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Agile Outsourcing: Requirements Gathering and Agile Methodologies

A 2003 research report from MetaGroup (since acquired by Gartner) indicates that 60%-70% of software development outsourcing failures in global 2000 companies are due to poor requirements gathering, analysis...
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Cisco’s Best Practices for Outsourcing Governance

For several years Cisco Systems has embraced outsourcing as a practice to leverage global skills to expand its engineering/product development and IT capabilities. By using its own network-based tools...
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Outsource Operations — Not Responsibility: An Outsourcing Service Model

While some industries have outsourced operations for years, others are still new to it. For example, in the telecommunications sector, outsourcing is in its infancy. In these segments key questions are...
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Automate Workflow for Your Virtual Software Team

With the increase in the size and complexity of the projects executed at offshore facilities, there’s a definite need for increased control over the entire execution process. To enforce the development...
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How Exchange Rates Affect Outsourcing

When putting together offshoring plans, companies rarely look into the currency trends of the destination country. Often, volatile and fluctuating currencies coupled with poor planning can eat into savings...
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Managing Risk in Outsourcing: The Basics

When planning to outsource all or part of an organization’s IT functions, it's important to perform active risk management throughout all stages of the outsourcing lifecycle. As a quick recap of...
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