Sourcing Inside Out: Penalties and Incentives in Outsourcing Contracts

Punish bad behavior and reward good behavior. It’s a time-honored approach to motivation. Define basic expectations, and make it clear that consequences await if those expectations aren’t met....
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Agile Outsourcing: Managing Technology Metrics in Software Development

A 2005 issue of the Journal of Knowledge and Process Management carries an interesting survey of companies that were engaged in distributed software development across many continents. One of the major...
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Outsource Operations — Not Responsibility: An Outsourcing Service Model

While some industries have outsourced operations for years, others are still new to it. For example, in the telecommunications sector, outsourcing is in its infancy. In these segments key questions are...
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