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Tools / Utilities

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A China Offshore Savings Calculator
Determine the cost-effectiveness of a China strategy in outsourcing some of your IT projects. Also learn of the hidden costs with a detailed report from Longtop.

A Crash Course in Outsourcing
John Berry's Offshoring Opportunities from Wiley, while not the final word in how to offshore business processes, offers a solid introduction to the complexities of outsourcing, with an emphasis on taking the work to service providers in other countries.

Ajira Drills Down on Service Process Management
US-based Ajira focuses on the intersection of BPO and process improvement with a suite of offerings that help manage the performance of service-oriented business processes.

Automate Workflow for Your Virtual Software Team
In this article, we discuss the interaction practices that are common between onsite and offshore teams and how the interaction can be improved using automated workflow systems.

BITS IT Service Provider Expectations Matrix
This Excel spreadsheet can help you monitor the security of your service provider operations. Specific to financial services, but relevant to other industries.

Cisco's Best Practices for Outsourcing Governance
Cisco uses tools to track outsourcing projects and vendor financials online. This article drills down on how Cisco manages its vendors and what the payback has been for automating aspects of outsourcing governance.

Digite Processes Software Development
A breed of tool has emerged that provides visibility into your IT investments at the same time it tracks project progress and helps you manage your resources (human and otherwise). Digite Enterprise excels in the category of software development process management.

Do the Math
This tool allows you to enter best case and worst case calculations for various management aspects of an offshore outsourcing contract to figure out the total cost of the endeavor.

Implementation: How Keane Uses Enlighta
This IT and business process service provider has fine-tuned how it uses Enlighta in its application outsourcing engagements.

Implementation: How Keane Uses Enlighta
This IT and business process service provider has fine-tuned how it uses Enlighta in its application outsourcing engagements.

Internal Service Level Agreement
This template provides a general description of an SLA, as well as owners, approval and review process and definition of terms used in the document.

Product Review: Outsourcing Management Made Easier with Enlighta
It's tedious to manage outsourcing engagements. Enlighta Govern belongs to a new breed of tool that can help you automate the mind-numbing aspects of your outsourcing strategy by integrating a dashboard with compliance and performance monitoring.

Project Manager Characteristics
The ultimate job description for project leaders.

Service Level Management (SLM) Software Vendors
A directory listing of vendors that sell service level management services and products, handy for that initial culling process.

Tools for Outsourcing Management and Governance
The idea of applying tools to the area of outsourcing governance isn't well understood. This article explores what tools you can use in different aspects of outsourcing, and how they can improve your decision making and support your operations.

Volere Requirements Specification Template
A requirements specification template for software projects.

Why You Should Be Using Skype in Offshore Work
Skype has single-handedly eliminated costly telecom expenses in offshoring communication. Here's why it's worth implementing in your work.

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