Business process outsourcing service provider Zavata has earned a Leadership position in Gartner, Inc.’s Magic Quadrant for Help Desk Outsourcing. “Maintaining our Gartner Magic Quadrant ranking is extremely important to us,” says Satish Sanan, chairman and CEO of Zavata. “It provides independent validation that Zavata continues to be a thought leader in the enterprise support industry and that our latest process improvements continue to drive the evolution of our company to preeminent industry leader status. Our most recent changes positioned us well to successfully meet the growing and changing demands of our customers.”
Gartner statistics reveal that the worldwide help desk management services industry is currently expected to grow from $9.6 billion in 2003 to $13.1 billion in 2008, representing a 6.5% compound annual growth rate.