Fireman’s Fund’s Pay-Per-Use IT Contract

When Diane Comer, chief technology officer at the Fireman's Fund Insurance Company, based in Novato, CA, decided not to renew her company's previous IT outsourcing agreement in 2004, her decision was based...
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How The Largest (Outsourced) HR IT Project Is Being Managed

You think you face an out of control project that defies management? Then let's look at how the federal government of the US works when it has new projects. Oftentimes the programs are under-resourced,...
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How A CIO Saved His County $300K (By Reading His Contract)

When Ira Rosenthal was named CIO in November 2003 of Solano County, located 60 miles north of San Francisco and adjacent to Napa Valley, he noted that its IT outsourcing contract with Affiliated Computer...
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Inside a Small Title Company’s IT Outsourcing Success

Like many small businesses, Tri-Source Title Agency, a real-estate title company in Columbus, Ohio, wanted to keep its IT costs down and never really considered outsourcing. But when its Windows-based...
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When Minneapolis Outsourced Its IT Department

When the city of Minneapolis in December 2002 outsourced much of its IT technology and infrastructure to Unisys, it operated differently than other municipalities in its outsourcing arrangement. “We...
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