A Look at Offshore Outsourcing News from 2004

If you're into recap pieces, “2005: Future bright for IT, BPO,” provides a rundown on the newsworthy events of the past year in offshore outsourcing, from Rediff.com.
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Learn India in 12 Easy Steps

Doing business with India involves more than just technology, contracts, quarterly earnings, leadership, customer satisfaction, business value or other jargon. To have a long-term business relationship...
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Hybrid Outsourcing Model Reduces Offshore Management Headaches for Encyclopaedia Britannica

Encyclopaedia Britannica (EB) has strived since its founding in 1768 to be the worldwide leader in reference, education and learning. In today’s electronic age, some might perceive that as a rather...
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15 Tips from a Firm That Took Software Work to China

When the CIO for a ticketing services company heard from his CEO that they were going to scrap plans to get work done by a big-name firm in India and take it to China instead, he was a major skeptic of...
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This Expert Explains How To Work with China

Just like IT service providers elsewhere in the world, those in China would have you believe they can handle just about any aspects of your programming, testing or localization work. Only a small percentage...
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Transform Your Organization Without Outsourcing

In those cases where there are not significant savings from outsourcing, but where executives are dissatisfied with an internal service provider, outsourcing may seem like a viable alternative. In fact,...
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Tips for Handling the Employee Side of Outsourcing Engagements

Some interesting survey results out of LogicaCMG. (Keep in mind that the company is a provider of outsourcing services!) According to a poll of 200 employees from large organizations in Europe whose positions...
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Call Center Outsourcing: How To Retain Employees

Turnover — also known as attrition or churn — reflects the percentage of customer service representatives (CSRs) that leave a call center in a specified period. High CSR turnover is a common...
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Should You Outsource a Mess?

Today’s business environment demands that corporations leave no stone unturned in their quest to improve and refine operational efficiencies and reap the subsequent rewards: increased revenue; market...
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