Beyond the Template: Writing an RFP That Works

A generally accepted (and obvious) enterprise “best practice” is to procure services via a robust competitive methodology. In general, this is achieved by issuing a comprehensive request for...
Continue Reading

Help Desk Improvements

Mark Ehr, who puts out an interesting weekly column on outsourcing for Network World magazine tackled outsourced first-level help desk support this week. (The column will eventually be posted here.) Mostly...
Continue Reading

Build a Captive Development Center or Partner with a Service Provider?
Improving Your Global Outsourcing Strategy

As the offshore product engineering industry matures, independent software vendors (ISVs) and software-enabled companies (those that don’t sell software, but for which software is the driving force...
Continue Reading

Web Host Reliability Report

Netcraft has posted its latest ranking of Web hosting services, in which it evaluates failed requests, downtime and other factors over a period of six months. The top five hosting services and the platforms...
Continue Reading

Should You Outsource a Mess?

Today’s business environment demands that corporations leave no stone unturned in their quest to improve and refine operational efficiencies and reap the subsequent rewards: increased revenue; market...
Continue Reading

Notes and Domino Outsourcing

Peter Bochner in “Notes outsourcing: Where and when” provides some insights about the outsourcing of IBM/Lotus Notes and Domino administration. What he sees as a “trend,” however,...
Continue Reading

The Top 15 IT Outsourcing Vendors

META Group released the results of its “METAspectrum Evaluation,” which ranks top IT outsourcing vendors into three categories: Leader, Challenger, and Follower. Currently, META identifies...
Continue Reading

Cisco’s Best Practices for Outsourcing Governance

For several years Cisco Systems has embraced outsourcing as a practice to leverage global skills to expand its engineering/product development and IT capabilities. By using its own network-based tools...
Continue Reading

Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology

1-800-669-8326 ¥ www.orielinc.com Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology In order for organizations to excel, they must not only...
Continue Reading