Should You Outsource a Mess?

Today’s business environment demands that corporations leave no stone unturned in their quest to improve and refine operational efficiencies and reap the subsequent rewards: increased revenue; market...
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Dealing with Data Theft and Misuse when Offshoring to India

As a growing number of companies seek more centralized and less expensive methods of processing information, they’re turning to offshore outsourcing to fulfill many of their business and human resources...
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Managing Risk in Outsourcing: A Guide To Setting SLAs

Now that you've executed a contract and established the overall legal framework within which your company and your chosen service provider will operate, it’s time to define the delivery of the service...
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Safe Outsourcing?!

Now here's a poorly constructed article if ever I read one… “Are You Practicing Safe Outsourcing?” ran in Darwin magazine and provides a list of 10 considerations for reducing risk in...
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Call Center Pricing in Asia

Practical information from Ecommerce Times on the current pricing for Asian-based voice and email services. Author Anthony Mitchell, in “Offshore Prices in Asia for Voice, E-Mail Services,”...
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Globalization as Dirty Word

I don't read Fortune as often as I should, but I did just get tuned into a column by David Kirkpatrick titled, “Why Outsourcing Isn't Really the Issue,”which communicates much about how I feel...
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Yes, By Golly, IT Does Matter

Good ol' Nicholas Carr. In some ways he has it so right in his on-going quest to examine the question, “Does IT matter?” Many aspects of information technology truly are utilities. On the other...
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eSCM-SP

Although you've probably heard its CMM (Capability Maturity Model), you may not realize that the Carnegie Mellon's Software Engineering Institute (SEI) is a federally funded research and development center...
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Expect To Pay Less

Had lunch with an executive from a sizable US-headquartered firm that does a huge business in IT outsourcing. He's out there doing cold-calling to try to drum up new business. He says his company goes...
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