Functional Outsourcing

Pacific Partners Management Services (PPMSI), a Foster City, CA-based company, was actually formed when its parent, the Santa Clara County Individual Practice Association (SCCIPA), decided to stop outsourcing...
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3 Tips for Severance Agreements

A common short-term risk of the decision to outsource is the threat of legal action by some of the newly terminated employees, whether motivated by an actual or perceived injustice or a simple search for...
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Call Center Pricing in Asia

Practical information from Ecommerce Times on the current pricing for Asian-based voice and email services. Author Anthony Mitchell, in “Offshore Prices in Asia for Voice, E-Mail Services,”...
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Culture Notes: Indians Love Their Job Titles!

“Indians tend to be very career-oriented and want to climb the ladder fast. I have a cousin who has been a Cobol programmer for the last 35 years,” said Rita Terdiman, principal of consulting...
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Get Beyond Contract Price as the Final Factor

"We've got to get [outsourcing] off the zero-margin deals."-Ben Trowbridge, Alsbridge   Does driving the absolute best deal possible always make your firm the winner? When it comes...
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Does offshore outsourcing really open a Pandora's box?

In a 1/4/05 editorial, Enterprise Systems' Steve Swoyer wrote about the risks “in terms of information security, data privacy and potential legal liability” associated with outsourcing IT....
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An IT Outsourcing RFP Sample

In contrast to “A $10 million Dollar Outsourcing Failure,” the state of Virginia forges ahead with its IT outsourcing initiative. According to “Three companies are finalists in Va. outsourcing...
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How an Immigration Law Firm Is Outsourcing Back Office Processes

This is a case study of my law firm, which is outsourcing its paralegal and clerical processes. These processes include: completing immigration forms, drafting employment letters and collecting personal...
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Computerworld's Premier 100 IT 2005

Computerworld's Premier 100 IT Leaders 2005 cites a handful of successful outsourcers – and five lessons:Keep a tight grip. Plan on implementing “continuous project management” and “don't...
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