When The Outsourcer Doesn't Meet Your Coding Expectations

Outsourcing Journal has posted a nifty little piece about an application development project assigned to an Indian firm, where 80 percent of the code developed didn't meet client standards. Rather than...
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Dealing with SLAs and Visitors from ‘Outlier’ Space

Those in the information technology (IT) field often encounter service-level agreements (SLAs), which define the performance a customer can expect from a particular process or service, such as a help desk....
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Agile Outsourcing: 9 Skills for Managing Projects

You have a very capable software project manager running around with Microsoft Project producing fancy Gantt and CPM/PERT charts and tracking every milestone and deliverable diligently, tracking how team...
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Business Can't Always Be As Usual

It was bound to happen, that ComputerWorld would have to tackle the topic of the tsunamis hitting the Indian coast, where Chennai — host to several sizable service providers — is located. But...
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The Romanian IT Market

Interested in learning more about the Romanian IT industry? That's a country that IBM, HP, Microsoft, Oracle, Xerox, Siemens, Motorola and SAP all do business in — particularly for software development....
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Insourcing Secrets: Selling Internal Services Outside

Once an internal service provider improves its performance to competitive levels, it may consider selling some of its products and services outside the firm. This is called “insourcing.” Insourcing...
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Why We Offshore Our Software Development Work to Ukraine

At Intalio we started looking at taking part of our software development work offshore in late 2004. During the first half of 2005, we focused our attention on India, flew there a couple of times, talked...
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On-demand Webcast on SLAs

You can tune into a 2003 Webcast-on-demand session by service level agreement management expert Andrew Hile, who sells many of his reports in the US through Rothstein & Associates. In “Service...
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How To Manage Your Vendor

Sat in on a free, well-attended Webinar hosted by two trainers/consultants from ESI International, Jim Foreman and Jerry Perone, who spoke on “The Three Cs of Vendor Management Success.” (At...
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