One Programmer's Encounter with Outsourcing

My experience with IT outsourcing began in early 2004. The company I worked for at the time had recently been purchased by another company, and the new owners had already begun outsourcing some of their...
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How The Election Returns Affect IT Offshoring

Today, companies including Lionbridge Technologies, Cognizant Technology Solutions, Perot Systems (both the US and India offices) and Satyam Computer Services Ltd. will present at the Jefferies Federal...
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Veto Power over Who Gets onto Your Project Team

Here's an interesting addition for your contracts: “The right to interview anybody working on your projects and to approve or reject them.” That tidbit comes from Pavan Nigam, CEO of Cendura...
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The Secret to Outsourcing Customer Care Operations Smartly

How do you outsource customer care operations to maintain high levels of customer satisfaction and retention? This is often the biggest question and/or tradeoff when executing an outsourcing strategy in...
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Everyday Outsourcing

OK, just a few minutes after posting my unflattering portrayal of outsourcing auction sites, I came across Elance Online, which goes by the tagline, “Everyday outsourcing.” It appears to be...
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Hot Job for 2005: Director of Outsourcing!

Of course, it's satire. Froma Harrop of The Providence Journal suggests “director of outsourcing” as a “hot job for 2005″ in “Here's work to replace factory jobs.” (If...
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The Billion-Dollar Client That Was Too Small

The December 2004 Baseline features a column by Rock Regan, who was CIO of the state of Connecticut when it was working on a $1.4 billion, seven-year contract to contract the state's IT operations.“Turn...
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Why Extended Staffing Beats Outsourcing Every Time

Responsibility for selecting contractors, negotiating contracts with them, managing them and judging their work is assigned to the people best qualified to do so — those in the same profession. With...
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When You're Understaffed in a Programming Group

Karen at Speaking of Nonsense offers a quick essay on “Options for the Understaffed Programming Shop.” The three alternatives that she identifies are: Hire like mad and fight the battle to...
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