Culture Notes: Indians Love Their Job Titles!

“Indians tend to be very career-oriented and want to climb the ladder fast. I have a cousin who has been a Cobol programmer for the last 35 years,” said Rita Terdiman, principal of consulting...
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When The Outsourcer Doesn't Meet Your Coding Expectations

Outsourcing Journal has posted a nifty little piece about an application development project assigned to an Indian firm, where 80 percent of the code developed didn't meet client standards. Rather than...
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Offshoring BPO to Pakistan: TRG’s Experience

The Resource Group (TRG) is one of the largest offshore-controlled BPO companies in the world. Its business consists of taking controlling stakes in business services companies in North America and Western...
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Vendor Selection in Outsourcing Projects

In a session titled, “Outsourcing Vendor Selection,” META Group Director Doug Plotkin and VP Stratos Sarissamlis shared some useful advice about the process — although here I've greatly...
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Federal Outsourcing Grows

Tekrati reports on an INPUT report that says IT outsourcing will be one of “the fastest growing federal IT market segments over the next five years”:A new INPUT market forecast predicts U.S....
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Beyond the Template: Writing an RFP That Works

A generally accepted (and obvious) enterprise “best practice” is to procure services via a robust competitive methodology. In general, this is achieved by issuing a comprehensive request for...
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Survey: Best-In-Class Companies Save More Money by Preparing More Effectively and Having a Comprehensive Plan to Manage

While there continues to be a steady stream of news reporting dissatisfaction with poor performing IT outsourcing deals, a new study issued today by Aberdeen Group and lead sponsor Archstone Consulting,...
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The "Winner's Curse" in IT Outsourcing

So I'm a bit behind in my reading. A couple of years ago Thomas Kern, Leslie Willcocks and Eric van Heck wrote an interesting IT outsourcing case study with lessons on what they've termed the “Winner's...
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Infosys Reports a Healthy Quarter

Net profits for Indian service provider Infosys Technologies was up 52% in its third quarter. According to this Reuters report in the Hindustan Times, revenues have “surged” from demand by...
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