Offshoring to China

Silicon India tackles the topic of Indian firms outsourcing to Chinese firms in “IT Outsourcing: The New Global Delivery Model.”According to the article, “Of the top Indian firms, TCS,...
Continue Reading

State Food Stamp Call Centers

In an editorial, “Outsourcing is Still In,” that appears in the February 2005 issue of SD Magazine (apparently not online yet, www.sdmagazine.com/articles/2005/0502), Alexandria Weber Morales...
Continue Reading

Calculating the Total Cost of Outsourcing: A Simple Tool

CIO magazine published an interesting chart that META Group helped developed back in 2002 and then showed in a slide during its opening session for the 2004 “Mapping the Future of Outsourcing”...
Continue Reading

Research: Trends in Data Center Outsourcing

The concept of outsourcing, while far from passŽ, is becoming dated. That’s not to say that organizations are no longer feeding IT or business process work to third parties. They are — in...
Continue Reading

A New RFP for General Motors

The Wall Street Journal reported yesterday that GM will start seeking bidders for its tech services later this year, because its 10-year contract with EDS ends in June 2006. That’s a contract for $3...
Continue Reading

Outsourcing IT on Campus

The Syllabus2004 Conference Yearbook, intended for IT people in university and college settings, offers an interesting sidebar, titled, “Outsourcing in a Nutshell.” (Scroll down the page to...
Continue Reading

Culture Matters: Communication and Culture Tips for Global Managers

When offshore outsourcing or other cross-border business ventures run into implementation difficulties, managers and team members often point to “communication problems” as the root cause....
Continue Reading

How To Manage The Extended Staffing Model

Too much of a good thing is bad. What’s the right amount of extended staffing?   In general, under extended staffing, vendors are only used when needed, for example, when they offer a better...
Continue Reading

Agile Outsourcing: Where Agile Methods and Outsourcing Intersect

Agile outsourcing? At first blush, agile methods and outsourcing seem to be somewhat disconnected and irrelevant to each other. On the contrary, they have never been needed more by each other than now....
Continue Reading