IT Best Practices With ITIL

The same issue of Network Computing magazine that features the great piece on outsourcing application development also includes a quick rundown on ITIL, the IT Infrastructure Library. British-borne and...
Continue Reading

Why You Should Be Using Skype in Offshore Work

The statement, "We get a $10,000 phone bill every month just for communicating with our Indian office," used to be the common complaint from small to medium US companies with development centers...
Continue Reading

My Take: Dealing with the Tailwinds of Change in IT

I fly a lot – as you might expect from someone in my position. As a CEO, I’m often the face and spokesperson of my company. I travel for a variety of reasons: Sales calls, interviews with media,...
Continue Reading

CSC To Announce Financial Results for the Quarter

CSC, one of the largest IT service providers, will be releasing its third quarter fiscal 2005 financial results on Tuesday, Feb. 8, at about 1:10 p.m. Pacific time. You can tune in here by Webcast. Should...
Continue Reading

Building a Business Where Customers Matter

“What do you call work?”“Why ain’t that work?”Tom resumed his whitewashing, and answered carelessly:“Well, maybe it is, and maybe it aint. All I know, is, it suits Tom...
Continue Reading

Offshoring to China

Silicon India tackles the topic of Indian firms outsourcing to Chinese firms in “IT Outsourcing: The New Global Delivery Model.”According to the article, “Of the top Indian firms, TCS,...
Continue Reading

Dealing with the Aftermath

Interesting little piece in the November 8, 2004 ComputerWorld on how to manage staff left behind after an outsourcing initiative has taken place. The fact is, you can't manage them, according to “After...
Continue Reading

The Healthcare Provider that Outsourced IT After All

Meadowbrook, Pa.-based healthcare provider Holy Redeemer Health System knows that sometimes, patience and an open mind can be the most effective weapons a company can bring to bear at the bargaining table....
Continue Reading

It’s the Little Things

I was thinking about the nature of quality in IT work and came across an interesting white paper by IDC, sponsored by Wipro, that’s worth reading. It provides four brief case studies, including one about...
Continue Reading