Choosing An Offshore Call Center Location

Call centers in the US are facing margin pressures on account of high operating and labor costs. While India is currently the preferred outsourcing destination for offshore call center operations, several...
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Agile Outsourcing: Managing Communication Effectiveness

In his book, Agile Modeling, Scott Ambler has an interesting chart that compares the richness of communication between documentation options and modeling options. Documentation options are less effective...
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BPO – What is Business Process Outsourcing?

What is business process outsourcing (BPO)? BPO is the process of hiring another company to handle business activities for you. BPO is distinct from information technology (IT) outsourcing, which focuses...
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Karvy Global Services Applies Its Thinking to BPO and KPO

Karvy Global Services grew out of an accountancy firm that was opened in 1981 in India by five chartered accountants, whose first initials formed the original name of the company, Karvy Consultants Limited....
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Help Desk Management Software

Information Week's “In Search of a Healthier Help Desk” is a brief case study by the manager of a help desk function for a huge healthcare agency in Wales. According to Anne Martin, an IT support...
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The Mean and Median of IT Outsourcing

I see that IBM has signed up Dun & Bradstreet for a honkin' big seven-year, $180 million outsourcing agreement, which isn't entirely IT-oriented, but helps me make a point anyway. 🙂I analyzed the...
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Infosys Reports a Healthy Quarter

Net profits for Indian service provider Infosys Technologies was up 52% in its third quarter. According to this Reuters report in the Hindustan Times, revenues have “surged” from demand by...
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Agile Outsourcing: 10 Tips for Successfully Outsourcing Software Development

Software Development conducted a survey of subscribers in 2004 on their experiences with offshore software development. Fifty-six percent of the responses indicated that the software that came back was...
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Protecting Your Company from IP Theft: A How-To Guide

Outsourcing situations are fraught with personnel turnover — whether your internal team experiences it or the service provider does. Along the way, some departing folks may believe they have reasons...
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