Managing Risk: Covering Disputes in the Contract

After choosing your outsourcing partner it becomes time to establish the contractual framework that the relationship will function within. Your legal department and outsourcing consultant can (and should)...
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Outsourcing as Social Enterprise

This isn't necessarily practical from a standard viewpoint, but it is practical from a social point of view. A firm in Phnom Penh is offering digitization services to organizations in the US, the UK, India,...
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The Risks of Outsourcing in 2005

Outsourcing Journal editor Beth Ellyn Rosenthal provides a useful article on the current crop of risks you face in outsourcing. “New Outsourcing Risks in 2005 and How To Mitigate Them,” Risks...
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Tools for Outsourcing Management and Governance

Governance is an essential part of outsourcing. It enables your management to make decisions that increase the business value derived from the outsourcing relationships, while reducing the risk. Governance...
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How To Evaluate Outsourcing Sensitivities in People, Products and Processes

If you’re considering some form of outsourcing — especially offshoring — consider putting your organization through a sensitivity assessment, to determine how sensitive your products,...
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Scotland Firm Beats Indian Companies

Here's a country that doesn't get much coverage when the discussion focuses on offshoring: Scotland. “Scots software firm fights outsourcing,” by Julia Fields in the Sunday Herald, profiles...
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A Simple Way To Use Core Competency and Financial Impact Analysis in Outsourcing Planning

The phrase “core competency” was introduced by C.K. Prahalad and Gary Hamel in a groundbreaking article in 1990 in Harvard Business Review. They wrote that a core competency is “an area...
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eSCM-SP

Although you've probably heard its CMM (Capability Maturity Model), you may not realize that the Carnegie Mellon's Software Engineering Institute (SEI) is a federally funded research and development center...
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Stats on BPO from Capgemini and IDC

I just attended a day of the IDC Outsourcing Forum, which took place in San Francisco earlier this week. Excellent roster of speakers. The topic focused on BPO — primarily human resources-related...
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