How The Largest (Outsourced) HR IT Project Is Being Managed

You think you face an out of control project that defies management? Then let's look at how the federal government of the US works when it has new projects. Oftentimes the programs are under-resourced,...
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Moving from Level 1 to Level 2 Transactions in HRO

In outsourcing, often the advice you’ll hear is to start with something simple and then move to more challenging and sensitive work with time. This gives you – whether you’re with the...
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Finding and Hiring Great Global Managers

A relatively small set of multinational enterprises (MNEs) constitutes the bulk of the world’s trade. In fact, the largest 500 MNEs represent over 90% of foreign direct investment and conduct more...
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Don't Ignore Licensing Issues

Interesting column by George Gardiner on vnunet.com on assumptions clients make regarding their software licenses once they've outsourced IT to a service provider.“Outsourcing raises license issues”...
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How To Manage Your Vendor

Sat in on a free, well-attended Webinar hosted by two trainers/consultants from ESI International, Jim Foreman and Jerry Perone, who spoke on “The Three Cs of Vendor Management Success.” (At...
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8 Hard Lessons about IT Outsourcing

Ravi Kalakota has made a career out of helping companies transform themselves. Since the early part of the 1990s, he and business partner Marcia Robinson have consulted with organizations on how to develop...
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The Long and Short of Contracts

Useful insights about IT outsourcing in a CNET special feature on outsourcing in Asia. “The other side of outsourcing” shares the service provider perspective. Aside from explaining how providers...
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Webcast: Working with India: What To Know before You Go

Click to view the archived webcast.Note: To view the Webcast, you’ll need to turn off pop-up blocker programs. Read questions and answers from the Webcast here.Read “Working with India: What...
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A Practical Approach to Outsourcing Pricing

Pricing of outsourcing services must be a tricky formula. Most clients don't really know what they're paying end-to-end for the IT or business process function internally. So how can a service provider...
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