Using Performance Decrements in SLAs

The customary practice of imposing service level credits for bad service doesn’t always work in outsourcing agreements. After all, the financial amounts are typically small (the service provider...
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Outsourcing Small Company Computer Security

At the Big Thompson Medical Group in Loveland, Colorado, the previous director of IT operations, Marc Soldner, contracted security to an outside firm because he didn't have the staff to handle it internally...
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10 Reasons To Move IT Security Out of House

ComputerWorld ran a useful article by Jian Zhen, LogLogic, titled, “The pros and cons of MSSPs.” MSSP stands for managed security service provider — in other words, companies to which...
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We Can Do It All for You

I’m at the META Group outsourcing event in San Francisco this week, and there’s plenty I’ll share on the blog over the next several days. One thing that struck me: One of the META analysts explained...
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Success Factors by the Numbers

Enterprise Systems has just put out its IT outsourcing research in PDF form. You can obtain it here. One interesting set of stats — the success factors for IT outsourcing are ranked like this:Understanding...
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NASSCOM's IT Workforce Initiative

NASSCOM, India’s answer to the U.S.-based ITAA, has declared an IT workforce initiative to meet the peoplepower India’s expected to need by the year 2008 to meet its growing market for IT services....
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Outsourcing in China: The Beijing Region

The People's Republic of China, if you haven't noticed, is mind-bogglingly big. A behemoth of a country, just the Great Wall alone stretches longer than the distance between New York and Los Angeles. So,...
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Optimizing Your India Captive Center Company

Technology companies such as GE, Texas Instruments and Motorola pioneered offshoring initiatives more than 15 years ago. The focus of these companies was building technology from their Bangalore Centers....
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The Influence of Procurement Organizations in the Outsourcing Sales Cycle

The following article is an excerpt or derived from Selling Outsourcing Services by Grant Lange. Procurement continues to play a critical role in the evaluation and selection process for outsourcing services,...
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