Agile Outsourcing: 9 Skills for Managing Projects

You have a very capable software project manager running around with Microsoft Project producing fancy Gantt and CPM/PERT charts and tracking every milestone and deliverable diligently, tracking how team...
Continue Reading

Agile Outsourcing: 10 Tips for Successfully Outsourcing Software Development

Software Development conducted a survey of subscribers in 2004 on their experiences with offshore software development. Fifty-six percent of the responses indicated that the software that came back was...
Continue Reading

The Developer-to-Developer Model in Software Offshore Outsourcing

Many companies don’t maximize their software offshore outsourcing-related return on investments (ROIs) because they don’t make the organizational changes needed to ensure the success of their...
Continue Reading

A New RFP for General Motors

The Wall Street Journal reported yesterday that GM will start seeking bidders for its tech services later this year, because its 10-year contract with EDS ends in June 2006. That’s a contract for $3...
Continue Reading

The "Winner's Curse" in IT Outsourcing

So I'm a bit behind in my reading. A couple of years ago Thomas Kern, Leslie Willcocks and Eric van Heck wrote an interesting IT outsourcing case study with lessons on what they've termed the “Winner's...
Continue Reading

Choosing An Offshore Call Center Location

Call centers in the US are facing margin pressures on account of high operating and labor costs. While India is currently the preferred outsourcing destination for offshore call center operations, several...
Continue Reading

IT Best Practices With ITIL

The same issue of Network Computing magazine that features the great piece on outsourcing application development also includes a quick rundown on ITIL, the IT Infrastructure Library. British-borne and...
Continue Reading

SPECIAL REPORT: Outsourcing to China, Part 1

According to some reports, China is just a few years away from catching up with India as the destination of choice for companies looking to outsource all or parts of their operations. Others say, no way!...
Continue Reading

Outsourcing with Honor: Personnel Matters

An essential component of outsourcing is maintaining good communication, both within an organization and with potential partners. According to Susan Cramm, an executive coach and founder of Valuedance,...
Continue Reading