New Options Emerge in a Maturing Outsourcing Market

As your existing outsourcing contracts approach their termination dates, you’ll face some fundamental questions: Are you getting value for your investment? Should you renew with the incumbent service...
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Ajira Drills Down on Service Process Management

If you don’t make a quick connection between business process outsourcing (BPO) and business process management (BPM), you’re not alone. Vendors tend to focus on one area or the other with...
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Insurance Outsourcing: India Gains Momentum as Offshoring Intensifies

The insurance industry is facing myriad challenges arising from intense competition, rising regulatory compliance and growing payouts due to fraud and natural disasters. It's expected that competitive...
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Product Development Outsourcing Helps This Company Stay Competitive

How does a 100-percent, self-funded, interactive educational software company stay afloat and compete with much larger organizations to deploy electronic media and online educational solutions? The answer...
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Why You Should Outsource Your Database Infrastructure

Anyone who has ever fished off an ocean charter boat can tell you what a great and exhilarating experience it is. You’re out on the open water, reel in hand, while all your troubles sit packed up...
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Awards Celebrate Outsourcing

The Brits have it right. They're not running scared at having the word “outsourcing” attached to their business endeavors. In fact, some of them celebrate the whole concept. The National Outsourcing...
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Getting the Service Levels You Expect with Outsourcing
8 Practical Tips

Getting the quality and focus of service desired from a service provider can be quite challenging for a number of reasons. First, it requires getting the senior executives talking with each other to agree...
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We Can Do It All for You

I’m at the META Group outsourcing event in San Francisco this week, and there’s plenty I’ll share on the blog over the next several days. One thing that struck me: One of the META analysts explained...
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Managing Risk: Covering Disputes in the Contract

After choosing your outsourcing partner it becomes time to establish the contractual framework that the relationship will function within. Your legal department and outsourcing consultant can (and should)...
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