9 Reasons Why Software Offshoring Won’t Work (and Why You Shouldn’t Believe Them)

Speaking as the head of a service provider, I’ll be frank: We often get CEOs coming to us saying, “We need to get started outsourcing offshore. We need to have an offshore strategy. But my...
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Outsource Operations — Not Responsibility: An Outsourcing Service Model

While some industries have outsourced operations for years, others are still new to it. For example, in the telecommunications sector, outsourcing is in its infancy. In these segments key questions are...
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How To Manage The Extended Staffing Model

Too much of a good thing is bad. What’s the right amount of extended staffing?   In general, under extended staffing, vendors are only used when needed, for example, when they offer a better...
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True-Life Tales: Outsourcing Problems

My firm sells complex software applications for training management and skill tracking to medium and large companies. Back in 2003 we decided it was time to refresh our technology from Visual Basic 5 and...
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Insourcing Secrets: Selling Internal Services Outside

Once an internal service provider improves its performance to competitive levels, it may consider selling some of its products and services outside the firm. This is called “insourcing.” Insourcing...
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State Food Stamp Call Centers

In an editorial, “Outsourcing is Still In,” that appears in the February 2005 issue of SD Magazine (apparently not online yet, www.sdmagazine.com/articles/2005/0502), Alexandria Weber Morales...
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Ajira Drills Down on Service Process Management

If you don’t make a quick connection between business process outsourcing (BPO) and business process management (BPM), you’re not alone. Vendors tend to focus on one area or the other with...
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Federal Outsourcing Grows

Tekrati reports on an INPUT report that says IT outsourcing will be one of “the fastest growing federal IT market segments over the next five years”:A new INPUT market forecast predicts U.S....
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Tackling a Banking Business Process One Document at a Time

You’d think you couldn’t wring another ounce of improvement out of an already optimized process. But the motivation is high to do so if that’s what your profit margins are predicated...
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