How To Manage The Extended Staffing Model

Too much of a good thing is bad. What’s the right amount of extended staffing?   In general, under extended staffing, vendors are only used when needed, for example, when they offer a better...
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Outsourcing as a Profession

Corbett Associates recently ran a Web poll on its site, asking, “Is outsourcing a profession?” Based on 146 responses, 52% say yes, 21% say no, and 27% say it isn't yet, but it ought to be....
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4 Lessons I’ve Learned in Moving Work Offshore

In the course of six years, I’ve moved in excess of 600 jobs offshore. Along the way, I’ve learned a few lessons that I share in this article. –> Lesson #1: Do Not Limit What You Can...
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eSCM-SP

Although you've probably heard its CMM (Capability Maturity Model), you may not realize that the Carnegie Mellon's Software Engineering Institute (SEI) is a federally funded research and development center...
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Dealing with the Aftermath

Interesting little piece in the November 8, 2004 ComputerWorld on how to manage staff left behind after an outsourcing initiative has taken place. The fact is, you can't manage them, according to “After...
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Product Review: Outsourcing Management Made Easier with Enlighta

There’s tedious work in managing outsourcing engagements when you’re the client. You have the details of contracts to remember, a multitude of service levels to monitor, vendor performance...
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Formalizing Your Outsourcing Decision Process

"You can't just sit back and say, OK, I'll outsource this. That's not good enough any more. You have to be able to figure out, on a global basis, where does my supply chain give me the most efficient...
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My Take: Dealing with the Tailwinds of Change in IT

I fly a lot – as you might expect from someone in my position. As a CEO, I’m often the face and spokesperson of my company. I travel for a variety of reasons: Sales calls, interviews with media,...
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How To Do the *People* Side of Outsourcing Right

Understanding what this case study is about requires understanding how huge, complex and overlapping the insurance and financial services industry is. The subject of our profile, which we’ve chosen...
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