Outsource Operations — Not Responsibility: An Outsourcing Service Model

While some industries have outsourced operations for years, others are still new to it. For example, in the telecommunications sector, outsourcing is in its infancy. In these segments key questions are...
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8 Hard Lessons about IT Outsourcing

Ravi Kalakota has made a career out of helping companies transform themselves. Since the early part of the 1990s, he and business partner Marcia Robinson have consulted with organizations on how to develop...
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TCS Revenues Up 38%, Profits Up 54%

On January 13, 2005, Mr. S Ramadorai, CEO and Managing Director of Tata Consultancy Services, Ltd. (TCS), announced quarterly profits of $162 million (7.09 rupees) for the period ending December 31, 2004....
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Managing Your Virtual Team

It’s all good and fine to say you need to learn how to work with distributed teams of people. But how — exactly — do you do it? How do you schedule meetings so that somebody isn’t...
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Outsourcing IT on Campus

The Syllabus2004 Conference Yearbook, intended for IT people in university and college settings, offers an interesting sidebar, titled, “Outsourcing in a Nutshell.” (Scroll down the page to...
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Agile Outsourcing: Managing Technology Metrics in Software Development

A 2005 issue of the Journal of Knowledge and Process Management carries an interesting survey of companies that were engaged in distributed software development across many continents. One of the major...
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Web Host Reliability Report

Netcraft has posted its latest ranking of Web hosting services, in which it evaluates failed requests, downtime and other factors over a period of six months. The top five hosting services and the platforms...
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50 Best Managed Global Outsourcing Vendors

A major phase of outsourcing consists of selecting your service providers. That can be a major challenge. As Brown & Wilson Group’s Doug Brown and Scott Wilson write in their best-selling volume...
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A New Help Desk Model

Small companies (say, those with fewer than 500 people) are prime candidates for a new model of IT help desk. The model I'm about to propose to you doesn't require fancy management reporting tools or a...
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