Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology

1-800-669-8326 ¥ www.orielinc.com Use a More Rigorous Approach in Your Process Management Initiative with Oriel's New Methodology In order for organizations to excel, they must not only...
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3 Tips for Severance Agreements

A common short-term risk of the decision to outsource is the threat of legal action by some of the newly terminated employees, whether motivated by an actual or perceived injustice or a simple search for...
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Dealing with the Aftermath

Interesting little piece in the November 8, 2004 ComputerWorld on how to manage staff left behind after an outsourcing initiative has taken place. The fact is, you can't manage them, according to “After...
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How The Election Returns Affect IT Offshoring

Today, companies including Lionbridge Technologies, Cognizant Technology Solutions, Perot Systems (both the US and India offices) and Satyam Computer Services Ltd. will present at the Jefferies Federal...
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How An Internal Team Can Respond to an Outsourcing Challenge

When executives invite a vendor to submit an outsourcing proposal, their internal service provider is immediately put on the defensive. It must respond with a competitive proposal that demonstrates why...
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When Minneapolis Outsourced Its IT Department

When the city of Minneapolis in December 2002 outsourced much of its IT technology and infrastructure to Unisys, it operated differently than other municipalities in its outsourcing arrangement. “We...
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Agile Outsourcing: Where Agile Methods and Outsourcing Intersect

Agile outsourcing? At first blush, agile methods and outsourcing seem to be somewhat disconnected and irrelevant to each other. On the contrary, they have never been needed more by each other than now....
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Mid-Market Organizations Extend HR Outsourcing to Recruitment and Talent Management

Business process outsourcing (BPO) analyst firm NelsonHall announced the availability of its latest research, “Mid-Market HR Outsourcing in the US.” This report assesses mid-market...
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The Secret to Outsourcing Customer Care Operations Smartly

How do you outsource customer care operations to maintain high levels of customer satisfaction and retention? This is often the biggest question and/or tradeoff when executing an outsourcing strategy in...
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