Interview with a Beijing Official on Outsourcing

The People's Republic of China, if you haven't noticed, is mind-bogglingly big. A behemoth of a country, just the Great Wall alone stretches longer than the distance between New York and Los Angeles. So,...
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Using Performance Decrements in SLAs

The customary practice of imposing service level credits for bad service doesn’t always work in outsourcing agreements. After all, the financial amounts are typically small (the service provider...
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Working with India: What To Know before You Go

You’ve been in contact with several companies that are based in India. Now the time has come to make site visits and get to know the people at these service providers face to face on their own turf....
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Outsourcing Malaysia: In Search of Excellence

Secret Service had finished its bomb sweep of the Hilton meeting room, which meant we could file back in to await the arrival of the Malaysian dignitaries, including the Prime Minister, the Hon. Dato'...
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How To Make Your India Site Visits More Effective

It’s not a good idea to finalize your long-term offshore service provider selections without a trip to evaluate their offshore locations and gain firsthand knowledge of their capabilities. However,...
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The "Winner's Curse" in IT Outsourcing

So I'm a bit behind in my reading. A couple of years ago Thomas Kern, Leslie Willcocks and Eric van Heck wrote an interesting IT outsourcing case study with lessons on what they've termed the “Winner's...
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Retirement Plan Administration Most Outsourced HR Function

Most companies that outsource part or all of their human resources (HR) function give the experience high marks, according to Aon Consulting, a human capital consulting firm. Aon Consulting’s survey...
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Legal Process Outsourcing of First Level Document Review

Over the last several years, the proliferation in electronically stored information (ESI), such as email, instant messages, electronic documents and data on handheld devices, has drastically changed the...
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Outsource Operations — Not Responsibility: An Outsourcing Service Model

While some industries have outsourced operations for years, others are still new to it. For example, in the telecommunications sector, outsourcing is in its infancy. In these segments key questions are...
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