Culture Matters: 5 Challenges India Offshore Teams Face in Working with Americans

As the foremost “hot spot” for America’s offshoring and offshore outsourcing of technology and business services functions today, India presents an important case study of differences...
Continue Reading

Functional Outsourcing

Pacific Partners Management Services (PPMSI), a Foster City, CA-based company, was actually formed when its parent, the Santa Clara County Individual Practice Association (SCCIPA), decided to stop outsourcing...
Continue Reading

The Biggest Problem in Outsourcing Engagements

TPI gave its quarterly report to journalists and analysts regarding the scope and breadth of the largest outsourcing endeavors in global companies. I arrived late to the show, but I determined quickly...
Continue Reading

Webinar on Contract Management Software

The International Association of Contract and Commercial Managers (IACCM) is hosting a free Webinar on the topic of contract management software and systems. Since we're in the process of evaluating service...
Continue Reading

SLAs for Communication Services

Excellent rundown on SLAs for communications services in the November issue of Network Magazine. “Negotiating a More Perfect SLA,” by Mark Johnston and Justin Castillo shares such gems as these:...
Continue Reading

Contracts, Compliance, and IP

I just spent a remarkable hour interviewing Marc Friedman, an IP/IT attorney with Sills Cummis Epstein & Gross (http://www.sillscummis.com), and what Dian said in her “Doing Rigorous Offshore...
Continue Reading

The Influence of Procurement Organizations in the Outsourcing Sales Cycle

The following article is an excerpt or derived from Selling Outsourcing Services by Grant Lange. Procurement continues to play a critical role in the evaluation and selection process for outsourcing services,...
Continue Reading

IT Outsourcing Professional Jobs

New positions posted today:GE Consumer Financial is looking for a vendor manager in Salt Lake City. Here are some of the responsibilities:Ensure IT compliance with Corporate and Card Sourcing and Legal...
Continue Reading

5 Shortsighted Reasons Management Considers Outsourcing

How often have you heard a business leader state that by outsourcing non-core activity, the company can free up valuable resources to focus on brands, customers, products — the critical stuff? This...
Continue Reading