How To Set Up an Offshore Development Center in India

Often US companies underestimate the process involved in setting up and managing a development center. Many multinational companies that have started development centers in India in the last few years...
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Are Cost Savings in Outsourcing a Myth?

Tom Hickey, president of Executive Technology Consulting LLC, shares some useful tidbits in his ComputerWorld article, “Outsourcing Decisions: They're Strategic.”He makes the common-sense point...
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The 6 Cs of Effective Governance

Nipun Sehgal knows the challenges of IT governance. For 15 years, he's been involved in managing enterprise software development projects — both internally and from the service provider side. He's...
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4 Dimensions To Managing Your Service Provider

Many firms are now contracting with outsourcing vendors for selected activities. Indeed, the use of contractors and consultants, which is quite common, can be profitable, as long as internal staff and...
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Leveraging Lean Six Sigma in Business Process Outsourcing

We hear the slogan, “moving up the value chain” often in the context of business process outsourcing (BPO). BPO service providers typically use this to refer to the execution of other knowledge...
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4 Lessons I’ve Learned in Moving Work Offshore

In the course of six years, I’ve moved in excess of 600 jobs offshore. Along the way, I’ve learned a few lessons that I share in this article. –> Lesson #1: Do Not Limit What You Can...
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Outsourcing Application Development and Maintenance

Today, most companies outsource at least some of their IT work — to India, the United States, and elsewhere — as companies in other nations try to follow India’s lead in providing highly...
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It’s the Little Things

I was thinking about the nature of quality in IT work and came across an interesting white paper by IDC, sponsored by Wipro, that’s worth reading. It provides four brief case studies, including one about...
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Lou Dobbs and Outsourcing

Lordy, lordy, Lou Dobbs has created for himself a profitable niche. Dobbs, a business journalist, anchors CNN's Lou Dobbs Tonight, which I don't watch because I don't catch much TV. (Besides, we don't...
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