Managing Change Means Managing Grief

Fascinating conversation with the Director of Planning and Education for the Society for College and University Planning, affiliated with School of Education the University of Michigan. The interview was...
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Managing Risk: Evaluating Proposals and Providers

After developing an overall IT outsourcing strategy and distributing an RFP to seek potential partners, it's time to take the next step and evaluate the proposals and providers themselves. Numerous studies...
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Get Beyond Contract Price as the Final Factor

"We've got to get [outsourcing] off the zero-margin deals."-Ben Trowbridge, Alsbridge   Does driving the absolute best deal possible always make your firm the winner? When it comes to...
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IT Best Practices With ITIL

The same issue of Network Computing magazine that features the great piece on outsourcing application development also includes a quick rundown on ITIL, the IT Infrastructure Library. British-borne and...
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Why Offshoring Projects Can Fail

Offshoring projects have four additional risks that aren't inherent in the typical IT project, according to Scott Noble, who advises organizations on the topic through his firm Global Sourcing Insights:Barriers...
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To Outsource Or Not and the Impact on Employees

CIO magazine has done it again — two excellent articles on the topic of outsourcing.“One Outsources, The Other Doesn't” profiles two companies — Sears, Roebuck & Co. and Huntington...
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A Template for an Exchange E-mail SLA

I'm on a search for as many publicly available IT-oriented service level agreement templates as I can locate. Came across this rundown on writing an SLA for Exchange e-mail services on the MSExchange.org...
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Inside a Small Title Company’s IT Outsourcing Success

Like many small businesses, Tri-Source Title Agency, a real-estate title company in Columbus, Ohio, wanted to keep its IT costs down and never really considered outsourcing. But when its Windows-based...
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Help Desk Improvements

Mark Ehr, who puts out an interesting weekly column on outsourcing for Network World magazine tackled outsourced first-level help desk support this week. (The column will eventually be posted here.) Mostly...
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