On Renegotiating a Contract

New research by UK-based Benchmark Research and sponsored by Orbys Consulting, which offers outsourcing advisory services, says that 84% of organizations made changes after the initial outsourcing contract...
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Informing IT Staff about Outsourcing

Wondering how one sizable company informed IT staff that outsourcing and offshoring were in the works?According to “Wachovia e-mail suggests outsourcing tech,” The Charlotte Observer said chief...
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Requirements Management in Outsourcing Projects

Incomplete, vague or inaccurate requirements are often the cause of failed software projects. Outsourcing can compound this problem if the project scope isn’t carefully managed. However, the right...
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Proof of Concept Tests

Managing Offshore has posted a 3,600-word freely available article on proof of concept projects. Some major points: Clients should use this kind of project to test the vendor. Service providers should...
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9 Tips for Outsourcing Securely

Data security risks can be a show-stopping problem for companies that outsource business processes. While business process outsourcing (BPO) confers many benefits on a company — notably cost savings...
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SPECIAL REPORT: Outsourcing to China, Part 2

Intellectual Property Concerns There's just one way to describe the record of intellectual property (IP) rights protection in China: appalling. Pirated DVDs and fake branded goods are ubiquitous on the...
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Tips for Handling the Employee Side of Outsourcing Engagements

Some interesting survey results out of LogicaCMG. (Keep in mind that the company is a provider of outsourcing services!) According to a poll of 200 employees from large organizations in Europe whose positions...
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The Billion-Dollar Client That Was Too Small

The December 2004 Baseline features a column by Rock Regan, who was CIO of the state of Connecticut when it was working on a $1.4 billion, seven-year contract to contract the state's IT operations.“Turn...
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4 Steps to Secure IT Outsourcing

According to an ITtoolbox Outsourcing Survey, 2004 saw a three times increase in the number of companies that said "lack of control" was among the major reasons they chose not to outsource. Are...
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