Computer Science Prof Urges Keeping IT Jobs in America

You can read a University of California at Davis computer science professor's pro-American IT “viewpoint” on globalization and the American IT worker in the current issue of Queue, an ACM (Association...
Continue Reading

New Options Emerge in a Maturing Outsourcing Market

As your existing outsourcing contracts approach their termination dates, you’ll face some fundamental questions: Are you getting value for your investment? Should you renew with the incumbent service...
Continue Reading

Cost Still Major Driver in Offshore Engagements

A new study done by Duke University's Center for International Business Education and Research and Archstone Consulting says that the organizations in the Fortune 500 have realized better cost savings...
Continue Reading

Agile Outsourcing: The Power of Contextual Enquiry

Let me admit it! I’m a big fan of the wisdom proffered by baseball legend Yogi Berra. And nothing captures contextual enquiry better than this one from him, even though he may or may not know anything...
Continue Reading

Change Management for Shared Services and BPO, Part 2

Change management is a critical part of any project that leads, manages and enables people to accept new processes, technologies, systems, structures and values. It’s the set of activities that helps...
Continue Reading

Becoming a Certified Outsourcing Professional

Looking for that career edge? The Certified Outsourcing Professional designation can distinguish you as a leader in the field of outsourcing and global services. It powerfully demonstrates that you possess...
Continue Reading

The Scale of Desktop and Help Desk Outsourcing in North America

This from a press release about Computer Sciences Corp. (CSC) joining the ranks of Gartner's “leaders quadrants” in the areas of North American desktop and help desk outsourcing providers:“Gartner...
Continue Reading

Legal Process Outsourcing of First Level Document Review

Over the last several years, the proliferation in electronically stored information (ESI), such as email, instant messages, electronic documents and data on handheld devices, has drastically changed the...
Continue Reading

Optimizing Your India Captive Center Company

Technology companies such as GE, Texas Instruments and Motorola pioneered offshoring initiatives more than 15 years ago. The focus of these companies was building technology from their Bangalore Centers....
Continue Reading