An IT Outsourcing RFP Sample

In contrast to “A $10 million Dollar Outsourcing Failure,” the state of Virginia forges ahead with its IT outsourcing initiative. According to “Three companies are finalists in Va. outsourcing...
Continue Reading

Outsourcing Conference next February

Michael Corbett, one of the long-time thinkers in the outsourcing space, has begun promoting his next conference, which takes place in San Diego Feb. 21-23. You can get the program here. I attended last...
Continue Reading

Help Desk Management Software

Information Week's “In Search of a Healthier Help Desk” is a brief case study by the manager of a help desk function for a huge healthcare agency in Wales. According to Anne Martin, an IT support...
Continue Reading

Taking Lean Beyond Manufacturing

I’ll start with a confession. It was the title that grabbed my attention: The Hitchhiker’s Guide to Lean. I’m a big fan of the late Douglas Adams and his The Hitchhiker’s Guide...
Continue Reading

Software without Borders: Use QA as Your First Step to Outsourcing

Quality assurance, or QA, is often given short shrift in a software development organization, especially when budgets are tight. When debating the software development budget at one of the software companies...
Continue Reading

Tata's Getting Bigger

Tata Consultancy Services Limited held its first call with analysts yesterday as a publicly traded company. (It went public on August 25, 2004 under the Bombay Stock Exchange and the National Stock Exchange.)...
Continue Reading

Hybrid Outsourcing Model Reduces Offshore Management Headaches for Encyclopaedia Britannica

Encyclopaedia Britannica (EB) has strived since its founding in 1768 to be the worldwide leader in reference, education and learning. In today’s electronic age, some might perceive that as a rather...
Continue Reading

9 Reasons Why Software Offshoring Won’t Work (and Why You Shouldn’t Believe Them)

Speaking as the head of a service provider, I’ll be frank: We often get CEOs coming to us saying, “We need to get started outsourcing offshore. We need to have an offshore strategy. But my...
Continue Reading

Five Common Claims Vendors Make in Outsourcing Sales

When service providers start their sales pitches, you’re bound to get an earful on how their services can make your company more nimble, more responsive to market needs and smarter about technology....
Continue Reading