Why We Offshore Our Software Development Work to Ukraine

At Intalio we started looking at taking part of our software development work offshore in late 2004. During the first half of 2005, we focused our attention on India, flew there a couple of times, talked...
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Getting the Service Levels You Expect with Outsourcing
8 Practical Tips

Getting the quality and focus of service desired from a service provider can be quite challenging for a number of reasons. First, it requires getting the senior executives talking with each other to agree...
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How Church’s Chicken Outsourced Its Accounting to India

Can a large US-based restaurant company with sales of over $1 billion a year securely outsource its entire accounting functions to a provider in India — and in doing so slice accounting costs in...
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EDI Outsourcing Helps Eagle Family Foods Focus on Internal Business

When food manufacturer Eagle Family Foods, Inc., best known for its Eagle Brand Sweetened Condensed Milk, was formed in 1998, it needed to implement its business on PeopleSoft ERP software. In order to...
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Help Desk Improvements

Mark Ehr, who puts out an interesting weekly column on outsourcing for Network World magazine tackled outsourced first-level help desk support this week. (The column will eventually be posted here.) Mostly...
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Rural Sourcing as an Approach

CCN has just published part five of a five-part series on “rural sourcing.”What the author identifies as a new trend is dubious (only a single source — Kathy Britain White from Rural...
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Software without Borders: Use QA as Your First Step to Outsourcing

Quality assurance, or QA, is often given short shrift in a software development organization, especially when budgets are tight. When debating the software development budget at one of the software companies...
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The Biggest Outsourcing Deals are Now in Europe

Tekrati reports on IDC research that says more of the very largest outsourcing contracts last year were signed in Europe than signed in the US. Yet US outsourcing firms are getting the bulk of that type...
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Who Drives Your Outsourcing? Regaining Control of Outsourcing from Your Service Provider

Some months ago I wrote an article titled, “Outsource Operations — Not Responsibility: An Outsourcing Service Model,” published by Sourcingmag. Since then I have received enormous amounts...
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