Sourcing Inside Out: Who’s at Fault? Be Honest

When an outsourcing contract approaches its termination date, the client organization has three basic choices: renew the contract with the incumbent; issue an RFP to find a new service provider; or take...
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Sourcing Inside Out: Penalties and Incentives in Outsourcing Contracts

Punish bad behavior and reward good behavior. It’s a time-honored approach to motivation. Define basic expectations, and make it clear that consequences await if those expectations aren’t met....
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Sourcing Inside Out: Benchmarking Clauses that Work

Benchmarking clauses have been getting a lot of attention in the media recently. Are they really necessary? Do they work? Do viable alternatives exist? Despite some flaws and challenges, Compass believes...
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Sourcing Inside Out: End of Contract Approaching? Never Too Early to Consider Your Options

If your current outsourcing contract is due to expire in the next two years or so, now is the time to start thinking about your options. First, you can keep doing what you’ve been doing and renew...
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Sourcing Inside Out: From Lift and Shift to Fix and Mix

The premise of offshoring is simple and straightforward: Reduce costs and gain a competitive edge by seeking out labor markets where skilled, well-educated workers are willing to be hired for a fraction...
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Sourcing Inside Out: Why Vendors Don’t Like Benchmarking Clauses

Benchmarking clauses are written into most outsourcing contracts to mandate a periodic review of rates and quality against industry standards. The purpose of a benchmark clause is to validate that you’re...
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New Options Emerge in a Maturing Outsourcing Market

As your existing outsourcing contracts approach their termination dates, you’ll face some fundamental questions: Are you getting value for your investment? Should you renew with the incumbent service...
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