Software without Borders: Measure the Success of Your Outsourcing with Metrics

“If you can’t measure it, you can’t manage it.” – Peter Drucker Are you afraid that outsourced software development means having little or no control over the development...
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Tools for Outsourcing Management and Governance

Governance is an essential part of outsourcing. It enables your management to make decisions that increase the business value derived from the outsourcing relationships, while reducing the risk. Governance...
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Product Review: Outsourcing Management Made Easier with Enlighta

There’s tedious work in managing outsourcing engagements when you’re the client. You have the details of contracts to remember, a multitude of service levels to monitor, vendor performance...
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Managing Risk: After the Contract Is Signed

When planning to outsource all or part of an organization’s IT functions, it’s important to perform active risk management throughout all stages of the outsourcing lifecycle. Active risk management...
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This Expert Explains How To Work with China

Just like IT service providers elsewhere in the world, those in China would have you believe they can handle just about any aspects of your programming, testing or localization work. Only a small percentage...
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How The Largest (Outsourced) HR IT Project Is Being Managed

You think you face an out of control project that defies management? Then let's look at how the federal government of the US works when it has new projects. Oftentimes the programs are under-resourced,...
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Why Your IT Team Needs a Full-time Internal Consultant

Often executives pursue outsourcing, with or without fundamental economic benefits, because of dissatisfaction with internal service functions. But another reason is to get just what they want, rather...
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Managing the Outsourcing Relationship

"Let's just say itÉ Users stink at outsourcing, so open your eyes before you get into it." — Stan Lepeak, Managing Director of Research for EquaTerra.   When it comes to the minefield...
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How Your IT Staff Can Provide Vendor-Caliber Service

When the claimed benefits of outsourcing are carefully scrutinized, it’s not at all clear that managing a function through lawyers is better than real engagement with staff professionals who feel...
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When a Small Outsourcing Project Fails

A Minneapolis-based law firm likes to do its IS work in-house as much as possible. The firm has about 300 employees, eight of which make up the IS department. Yet, when the firm decided to roll out Novell...
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