State Food Stamp Call Centers

In an editorial, “Outsourcing is Still In,” that appears in the February 2005 issue of SD Magazine (apparently not online yet, www.sdmagazine.com/articles/2005/0502), Alexandria Weber Morales...
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When The Outsourcer Doesn't Meet Your Coding Expectations

Outsourcing Journal has posted a nifty little piece about an application development project assigned to an Indian firm, where 80 percent of the code developed didn't meet client standards. Rather than...
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Security Issues of Offshoring

In “Guarding the Pipeline,” Outsourcing Pipeline author Jill Gambon examines the security issues of offshoring.The practical advice offered is pretty generic to outsourcing:Do what you can...
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Agile Outsourcing: Testing and Quality Assurance

Is software testing the same as software quality assurance? Quite certainly not! Testing checks whether the software is doing things right; quality assurance covers larger ground, namely, whether the software...
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Business Process Outsourcing 2008: The Year Ahead

The sub-prime mortgage crisis and the weakening of the US Dollar have rendered several rude shocks to the outsourcing industry in 2007. Indian companies were especially hit as the Rupee appreciated by...
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Culture Matters: Soft Components Key To Outsourcing Success

Over the past several years, I’ve attended numerous conferences on offshore outsourcing. The presentations have tended to focus mostly on the “hard” components of establishing profitable...
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More Competition for Big Outsourcing Contracts

As the 1/14/05 Computerworld article says, “Europe has become the new hotspot for outsourcing contracts, exceeding the U.S. in terms of the value of major outsourcing deals awarded last year…”...
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Outsourcing Survey Ranks Top Service Providers

Information Week posted the results of an interesting outsourcing survey.For “Outsourcers Lose Luster” the magazine surveyed 300 or so technology and business professionals about their IT and...
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4 Steps to Secure IT Outsourcing

According to an ITtoolbox Outsourcing Survey, 2004 saw a three times increase in the number of companies that said "lack of control" was among the major reasons they chose not to outsource. Are...
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