Research: Many Organizations Re-Assessing Outsourcing Strategy

A recent Compass poll of 70 North American organizations with outsourced IT operations found that only 4% of respondents would not consider taking all or some outsourced services back in-house. Compass,...
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This Expert Explains How To Work with China

Just like IT service providers elsewhere in the world, those in China would have you believe they can handle just about any aspects of your programming, testing or localization work. Only a small percentage...
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My Take: Dealing with the Tailwinds of Change in IT

I fly a lot – as you might expect from someone in my position. As a CEO, I’m often the face and spokesperson of my company. I travel for a variety of reasons: Sales calls, interviews with media,...
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8 Tips for Choosing Contract Management Software

I tuned into an informative Webcast yesterday, titled, “Myths, Pitfalls and Realities of Contract Management Software.” Hosted by IACCM's Tim Cummins and featuring Dan Ashton of imany, a company...
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Sourcing Inside Out: Benchmarking Clauses that Work

Benchmarking clauses have been getting a lot of attention in the media recently. Are they really necessary? Do they work? Do viable alternatives exist? Despite some flaws and challenges, Compass believes...
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Sourcing Inside Out: End of Contract Approaching? Never Too Early to Consider Your Options

If your current outsourcing contract is due to expire in the next two years or so, now is the time to start thinking about your options. First, you can keep doing what you’ve been doing and renew...
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SLAs for Communication Services

Excellent rundown on SLAs for communications services in the November issue of Network Magazine. “Negotiating a More Perfect SLA,” by Mark Johnston and Justin Castillo shares such gems as these:...
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Everyday Outsourcing

OK, just a few minutes after posting my unflattering portrayal of outsourcing auction sites, I came across Elance Online, which goes by the tagline, “Everyday outsourcing.” It appears to be...
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Application Development Made in America

Ciber, a Denver-based service provider, opened up a “made in America” application development center today in Oklahoma City. The company says this is just the first of several it's planning.According...
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