Relationship Manager, US Outsourcing in Boston, MA

The Relationship Manager will:Perform service reviews, measure sponsor satisfaction, identify service goals and drive execution. Cross-selling of solutions and alternative products when appropriate and/or...
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Developing Your Shared Services/Outsourcing Business Case

A business case is a document that describes a business problem and outlines a proposal for how the problem will be addressed or overcome. It must contain a logical and convincing argument that justifies...
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We Can Do It All for You

I’m at the META Group outsourcing event in San Francisco this week, and there’s plenty I’ll share on the blog over the next several days. One thing that struck me: One of the META analysts explained...
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Inside an IT Audit

A special fall/winter issue of CIO magazine offers a good read in the article, “Inside an IT Audit.” (You'll need to register for free to gain access to the article.) The magazine persuaded...
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Outsourcing Survey Reveals Data Center Trends

The shorter the contract length, the greater the satisfaction in data center outsourcing efforts. That is one of the conclusions reached by Enterprise Systems and Sourcingmag.com in the 2006 Data Center...
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4 Advantages to Outsourcing

The advantages of working with your internal staff are pretty obvious. Assuming service levels are equivalent, internal service providers typically have significant price advantages. And even when prices...
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Managing the Outsourcing Relationship

"Let's just say itÉ Users stink at outsourcing, so open your eyes before you get into it." — Stan Lepeak, Managing Director of Research for EquaTerra.   When it comes to the minefield...
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9 Tips about Outsourcing Your Software Testing

Not ready to trust a service provider with the full lifecycle of software development? Maybe you'd be more comfortable trying outsourcing with a discrete but vital aspect of the work — like testing....
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Webinar on Contract Management Software

The International Association of Contract and Commercial Managers (IACCM) is hosting a free Webinar on the topic of contract management software and systems. Since we're in the process of evaluating service...
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